Field Service Techician

Field Service Technicians provide timely service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo. This individual will be responsible for troubleshooting, repairing, and installing parts as needed to maintain the equipment.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. Noise protection is required in this role. Field Service Technicians are occasionally exposed to high, precarious places, toxic or caustic chemicals, and the risk of electrical shock. This position is considered Safety Sensitive.

Responsibilities:

• Providing technical support in the form of troubleshooting either by phone or on-site
• Supplying parts information in the form of suggested stocking guides
• Providing warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims
• Leading training for distributors and customers on all relevant features and benefits of using our products, including the creation of customized courses per the customer’s needs
• Primary training contact on equipment operation and proper use of consumables, such as rock drilling tools, ground reinforcement products, installation, and grinding equipment
• Set up and monitoring of new or improved components testing
• Tracking associated costs, or data from tests to ensure completion
• Customizing solutions to address issues specific to customers
• Communicating service and other relevant activities to Customers and Service Managers through daily service reports or relevant forms, e-mail, and telephone communication
• Maintaining a courteous and professional demeanor and communication with customers and internal staff at all times

Requirements:

• The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience

• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates
• Maintain a valid driver’s license; a good driving record is required
• If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes; Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)
• Previous work experience should have demonstrated a strong mechanical aptitude and good work ethic
• Successful candidates must be able to sit for extended periods if needed, use hands to feel, reach with hands and arms, and talk or hear
• Travel is required in this position
• Residency in the Harrisburg, PA area

Benefits:

• Benefits eligibility begins the 1st of the month after the start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness Program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation – accrual based on Epiroc years of service

Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Employment at Epiroc USA LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, per state and federal guidelines.  All employment is continued on that basis.  No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing.  The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  Employees are held accountable for all duties of the job.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. 

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.  

Learn more at www.epirocgroup.com