Product Specialist -Tools & Attachment

The Product Specialist will play a crucial role in delivering exceptional technical expertise and support for Epiroc's rock drilling consumables and ground support products within Ivory Coast and the broader West Africa region. This position serves as the technical cornerstone that connects Epiroc’s innovative product range with the evolving needs of our customers, ensuring optimal product utilization, customer satisfaction, and competitive performance in the market. In addition to providing frontline support, the Product Specialist will actively contribute to business strategy execution, internal competence development, and partner collaboration to drive growth and operational excellence.

This position is based on site in Abidjan, Ivory Coast, within the Customer Centre, promoting close interaction with customers and internal teams. The Product Specialist will report directly to the Business Development Manager of the Rock Drilling Tools and Ground Support Division, collaborating across sales, marketing, and technical departments to ensure cohesive strategy implementation.

Your Mission

• Provide top-tier technical support and expert guidance on drilling consumables and ground support products across Ivory Coast and West Africa, maximizing customer value from Epiroc solutions.
• Upskill internal teams through targeted training and continuous development to strengthen their ability to support and promote RGD products.
• Build strong customer relationships, understand operational needs, and recommend solutions that optimize cost per meter and efficiency.
• Partner with Business Development to deliver technical insights, market feedback, and support competitive proposals and strategy.

Your Profile:

• Proven experience and exposure to mining sites and contract environments, demonstrating an understanding of operational challenges and customer needs.
• Familiarity with operator training programs, particularly relating to SRD65, SRT45, and DM30 equipment, indicating strong operational knowledge of drilling machinery and consumables.
• Exceptional technical aptitude combined with a solid understanding of drilling processes and product functionalities.
• Strong customer engagement and communication skills, able to build effective relationships and deliver value through technical expertise.
• Capability to conduct detailed product trials, analyze outcomes, and communicate findings clearly to a variety of stakeholders.
• Analytical mindset with emphasis on continuous improvement, problem-solving, and cost optimization for customers.
• Fluency in English and French would be an advantage given the regional focus.

Location and other info:

• Location: Abidjan, Ivory Coast
• Reporting to: Regional BLM RGD- West Africa

Why Epiroc?

This role offers the chance to join a dynamic, growing department within Epiroc, promising significant professional development and advancement opportunities. You will be part of a forward-thinking global company that not only leads in mining and construction equipment innovation but also fosters an inclusive and diverse work environment. Working onsite in our Ivory Coast Customer Center, you will be at the heart of our field operations, directly impacting the success of our customers and the company’s market position in West Africa.

Application and contact information:

Last Date to Apply: 18th of May 2026