Reliability & Maintenance Lead - Francophone West Africa

Are you a technical trailblazer with a passion for driving success? We're searching for a Service Contract Lead to be the driving force behind our operations in Francophone West Africa. This isn't just a job; it's a mission to transform the underground mining landscape. You'll be at the forefront, ensuring our equipment performs at its peak, maximizing component life, and championing a culture of safety and environmental excellence. Your entrepreneurial spirit will thrive as you spearhead business development through our innovative Rig-Scan assessment. This is your chance to make a tangible impact and build something extraordinary!

Your Impact: What You'll Do

As a key leader, you will:

• Elevate Customer Experience: Build, train, and inspire a world-class technical support team dedicated to achieving ultimate customer satisfaction.

• Forge Strong Connections: Cultivate and expand our customer base, becoming the trusted partner for our clients.

• Drive Innovation: Boost technical competence and machine performance by introducing and implementing cutting-edge, value-added services.

• Ignite Growth: Fuel the parts and service business by championing the Rig-Scan assessment and uncovering new, profitable opportunities.

• Lead the Charge: Implement critical safety campaigns and roll out product upgrades that set new industry standards.

• Be the Expert: Provide essential support, from recommending parts to managing warranties and safety campaigns.

• Master the Moment: Offer 24/7 product support, acting as the ultimate resource for our underground equipment.

• Collaborate and Conquer: Work closely with our Product company and Training team to continuously improve our products and develop our talent.

• Win the Business: Support the sales team in securing new business with compelling, well-crafted tenders.

Your Toolkit: Skills and Experience

Bring your expertise and technical prowess to the team. We are looking for someone with:

• Extensive experience on Underground mining equipment maintenance and operations (electrical, hydraulics, mechanical, electronics and RCS)
• Trade qualified Mechanical and Expert at electrical fault finding and maintenance.
• Considerable experience on RCS system, automation and technology systems is mandatory.
• Good knowledge of Epiroc products both for underground mining and geological drilling.
• Epicor's mandatory certificates
• Root cause analysis experience (Applied failure analysis)
• Oil sampling techniques and protocols
• Epiroc business practices / systems and Online Tools.

Your DNA: Key Behaviors for Success

We're looking for a dynamic individual who is:

• A Natural Leader: A strong, motivating leader who can guide a team to peak performance.

• A Strategic Thinker: Competent in strategic planning and adept at managing complex projects.

• An Exceptional Communicator: Fluent in both French and English, with the ability to translate complex technical information into clear, compelling insights.

• A Problem-Solver: Possesses strong analytical skills and an unwavering commitment to continuous improvement.

• Results-Driven: An achiever with exemplary planning and organizational skills.

• Adaptable & Resilient: Thrives under pressure and can navigate changing situations with ease.

Accelerate Your Career with Us!

Ready to take your career to the next level? This position is a direct pathway to exciting leadership roles within our company, including Service Operations Manager, Technical Manager, and Business Development Manager. Join a team that values innovation, empowers its people, and offers boundless opportunities for growth. This is more than a job—it's the start of your next great adventure.