Service Administrator

Contribute to the plans and schedules development including, parts, resources and time estimates to execute all on-site & off -site maintenance task operations, with consideration to productivity of staff.

Your Mission

• Planning & preparation of service technicians’ rotations and provide weekly reports
• Tools inventories follow up quarterly reports to be provided for sites & Workshops
• Processing of Purchase Orders in E-Purchase for department's registered Service Providers
• Coordinating with Logistics/stores to ensure internal spares required for jobs are delivered and received on time to reduce breakdowns and also to meet repair deadlines.
• Monthly reports preparation, this includes Technician's labour utilization, net Invoiced Sales (NIS), Work in Progress (WIP),
• Providing component WIP report updates to customers for their planning purpose
• Providing WIP report on safety campaign updates & for warranty for Jobs
• Record management of service data per job file
• Ensuring service reports are compiled and submitted in a timely and accurate manner/ both
• Assisting in the continuous improvement of processes within the department
• Ensuring complete adherence to service/Warranty to close internal processes - closure with positive outcomes
• Customer invoice loading, Confirmation and invoice creation
• Ensuring effective customer complaint management through collaboration and feedback. both
• Keeping accurate records/data of Capital equipment in the field for update in Machine Online (MoL) and Warranty Online (WoL)
• Administratering all Machine Online duties - Commissioning, Updates from one level/status to another, decommissioning, transfer of machine between CCs,
• Managing approved warranty claims and jobs
• Preparing reports for machine population per customer for projections
• Demonstrating excellent customer care by conducting daily activities in a cooperative and professional manner to ensure customer needs have been met
• Attending and taking minutes in relevant departmental meetings
• Ensure and coordinate all Campaign resolution by sending later, and doing follow with responsible technical lead
• Workshop jobs following process
• Liaise with technical trainer and all campaign software update

Your Profile:

• At least 2 years' experience in Planning and Scheduling process
• Good computer skills, including proficiency in Microsoft Office (Spreadsheets, project planners, etc.)
• Good understanding of networks and systems required
• Proficiency in using computer software such as PME, or similar
• Understanding of workplace safety regulations and the ability to implement safe work practices
• Ability to prioritize tasks effectively
• Ability to work well in a team environment and collaborate with cross-functional teams
• Ability to work well under pressure and in a fast-paced environment.
• Excellent problem-solving skills, with the ability to develop and implement effective solutions to improve planning and scheduling
• High demonstrated ability in conceptual and practical planning and scheduling skills
• Knowledge of maintenance and repair workflow processes
• Knowledge of warehouse inventory control and supply chain management
• Strong commitment to ongoing improvement, with a specific focus on enhancing the planning and scheduling processes
• Strong negotiation skills required in dealings with managers, supervisors, technicians and customers.
• Ability to adapt to changing situations and work effectively under pressure.

Location and other info such as travel requirements etc

This position can be located in Abidjan

Why Epiroc?

Are you ready for your next challenge and contribute to Epiroc Groups long-term strategic ambition to grow in the region, being fully responsible to achieve sustainable growth and development of the people, business and products?

As one of our core strategies being Inclusion and Diversity, we are keen to see a mix of genders applying.

Ready to Lead with Purpose?

Apply now and become part of a team that’s shaping the future of mining and infrastructure.

Last Date to Apply: 19 November 2025

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