Service Supervisor - Field, Côte d'Ivoire

Ready to Lead the Field? Become a Service Supervisor!

Are you a technical expert with a passion for problem-solving? Do you thrive in a role where you're the go-to person, ensuring seamless operations and keeping customers happy? If so, this is the opportunity you've been waiting for.

Epiroc is seeking a dynamic and dedicated Service Supervisor - Field to be the single point of contact for our valued customers. This isn't just a job; it's a chance to make a real impact, combining your technical prowess with strong leadership skills to manage and optimize our field services.

What You'll Be Doing:

• Be the Expert: You'll provide essential technical support and supervision for our service contracts on Surface Drill Rigs.

• Drive Success: Take ownership of products and services, focusing on continuous improvement and achieving customer satisfaction.

• Solve the Impossible: Tackle real-time system malfunctions and engineering challenges with your problem-solving skills, turning challenges into successes.

• Lead the Way: Manage stock levels, process orders, and ensure equipment is always available and ready to go.

• Build Relationships: Act as the key liaison between the customer and Epiroc, building trust and ensuring clear, consistent communication.

• Maintain Excellence: Keep track of warranties and performance reports, and uphold the highest standards of safety in all situations.

What You'll Need to Succeed:

• Proven Expertise: More than 5 years of hands-on experience with Epiroc Surface Drilling equipment, with a strong background in electrical, hydraulic, and RCS systems.

• Leadership Skills: Experience in a similar role or as a Team Leader with exceptional communication skills.

• A Collaborative Spirit: A knack for teamwork and a commitment to working closely with colleagues, customers, and partners.

• An Innovative Mindset: A creative, bold, and open-minded approach to developing and implementing new ideas.

• Unwavering Commitment: A dedication to exceeding expectations and staying connected to our customers and technology.

Why Join Epiroc?

We believe in a positive work environment where talent is recognized and rewarded. We offer a competitive package and a culture built on innovation, collaboration, and commitment. If you're ready to take on this exciting challenge and become a vital part of our team, we encourage you to apply.

Are you ready to bring your expertise to the field and lead the charge?