Business Development Manager - Anglophone

Mission:

The role of our next Anglophone Business Development Manager - Parts and Service Division (PSD) is to drive results in the Anglophone West African Region. We are looking for you to add to the diversity and dynamic leadership to our team to optimize deliverables in our four focus areas: Sales & Marketing - Operations including Workshop - Technical Service - Training.

Main tasks and responsibilities:

Your responsibilities for the West Africa region include owning the Profit & Loss and Balance Sheet for PSD as well as associated operational efficiencies.

• Key drivers will be Customer Relationship Management and customer satisfaction.
• Responsible for Profit & Loss and Balance Sheet for PSD operations in the Region.
• Develop business plans, revenue forecasts, budgets, organization structure based on current fleet of capital equipment and expected addition over the next 3 years and manage PSD to achieve desired results.
• Develop a business plan for our future regional workshop infrastructure.
• Drive and manage local and regional team in a matrix organization and ensure a team of high-performing and collaborative employees - by recruiting from a diverse pool and following Epiroc's recruiting practices and developing competencies of the team. Continuously improve gender diversity and employment equity in the region.
• Oversee technical training and development of PSD team to provide tools and processes for excellent service
• Safeguard Epiroc's future through effective succession planning (grow second line of managers);
• Ensure every team member is contributing in a positive way to the Company goals, and identify continuous improvement opportunities in team setup.
• Ensure that all safety related aspects are managed and adhered to in each area and all Epiroc's facilities of responsibility
• .Manage and optimize performance of service agreements together with your team.
• Work seamlessly with Capital equipment Regional BLMs so as promote Epiroc as a total solution.
• Develop close relationships with all key stakeholders and drive a Governance Structure formulated to meet the customer at different levels at regular intervals.
• Support our Epiroc Group's vision by contributing continuously to the Customer Value and a Customer-Care driven culture
• Safeguard a safe and healthy working environment in your domain including Workplace, Workshops, and Sites where we have Service Agreements.
• Ensure that "The Epiroc Way" & "Code of Conduct" is followed.
• It is your duty to ensure Inclusion and Diversity at all levels in Parts and Service.
• This position requires frequent domestic, regional and occasional overseas travel.

Behaviours:

• Safety conscious
• Open minded and determination to achieve goals.
• Effective communication skills
• Leadership and ability to coordinate and motivate people.
• Initiative-taking, energetic with an elevated level of responsibility and loyalty
• Collaborator
• Willingness to travel and develop relationships.

Closing Date: 07 May 2023

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.