Service and Configuration Administrator

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Join Our Team as a Service Administrator at Epiroc!

Service Administrators help our Service Centers meet their business goals of parts and service sales & growth, increased market share and profitability, and reducing costs through regional service administration support. They are responsible for implementing our company’s parts and service administration process and routines, providing timely communication to internal and external customers, maintain and safeguard business documents, and assisting with customer service and training. 

Work Type: This position will be based onsite at our Akron, OH facility. This job opening is not eligible for immigration/work visa sponsorship

Responsibilities:

• Provide regional service administration support for Epiroc Service Centers
• Coordinate all administrative aspects of the service order process
• Assist with warranty work order process submitting claims as required
• Support other business groups in their efforts, including preparation of quotations, product application studies, and sales support material
• Assist with Work In Progress (WIP) management to include closing work orders
• Ensure that adequate customer, service center, and distributor administration support is available
• Provide assistance with other tasks as required at the service center, including but not limited to receipt of parts, dispatching/shipping of parts, answering customer calls, etc.
• Help support PSD projects and initiatives as needed
• Promote the sales of aftermarket products, including but not limited to; service agreements, spare parts, remanufactured components, rock drills, etc.
• Utilize alternative resources including other customer centers and product companies to better promote service administration processes and procedures
• Utilize scorecards to manage service work order maintenance to conclude work orders in a timely and efficient manner
• Create new files for work orders, credits, and other documents as needed

Knowledge/Education:

• High school diploma or equivalent is required
• Three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience
• Mining or heavy equipment industry experience is highly preferred
• Valid driver’s license

Skills and Abilities:

• Excellent verbal, written, and presentation communication skills.
• Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook.
• SAP and contact management systems experience is preferred.
• The position may require approximately 10% travel to various locations for service admin support. 

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

As a leading global manufacturer of industrial tools and attachments, our premium brands include Paladin, LaBounty, Pengo, Dubuis, and STANLEY which offer premier equipment and services in more than 200 product categories.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.