Order Fulfillment & Global Shipping Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as an Order Fulfillment Specialist at Epiroc!

This role is responsible for the strategic oversight of customer interactions, the management of order fulfillment and global shipping operations from the distribution center, and the continuous advancement of customer satisfaction and service excellence. 

Work Type:

Onsite

Shift Timings:

Monday – Friday from 9AM-6PM 

Principal Responsibilities:

• Coordinate with Buyer/Planner, Customer Centers, Engineering, Sourcing, and Warehouse Operations to ensure accurate, on-time delivery of orders, backordered items, parts pricing, and shipping documentation.
• Manage shipping of customer orders in accordance with requested terms.
• Maintain and update customer orders by processing changes, auditing holds, and coordinating pricing adjustments.
• Monitor order backlogs, expedite shortages, and provide timely order status updates.
• Communicate missed shipments and corrective actions as needed.
• Drive customer satisfaction by ensuring On Time In Full (OTIF) shipment performance.
• Research and resolve customer issues, including cancellations and order changes, submitted via ticketing system and email in a timely manner.
• Complete daily and weekly reports on KPIs, order status, and shipment performance.
• Identify and implement continuous improvement opportunities with a focus on optimizing processes, enhancing service quality, and driving excellence across all responsibilities.
• Perform additional tasks and responsibilities as assigned.

Personal Characteristics:

• Ability to work in a hybrid environment upon meeting management-specified milestones.
• Excellent oral and written communication skills
• Effective collaboration across departments to achieve shared goals
• Proven ability to work both independently and in a team environment
• Represent Epiroc with professionalism in all interactions
• Demonstrated sense of urgency and accountability
• Strong project management and multitasking abilities
• Proficiency in Microsoft Office Suite, Power BI, and Microsoft Teams
• Ability to develop innovative solutions to customer needs

Education & Experience

• PC Skills
• Customer Service
• International & domestic shipping experience preferred
• 0-5 Minimum years of experience in related industry

Formal Education Requirement:

• HS Diploma required
• Associate’s Degree or equivalent experience preferred

Responsible for meeting the objectives of our ISO programs.  When there are any questions, regarding these programs they shall be directed to your supervisor/manager or the facility ISO representative.  Supervisors and managers are responsible for communicating policy and objectives of ISO programs to their employees.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.

The work environment in the mining and construction industries offers unique and interesting challenges not found in other professions. It encompasses a variety of settings, ranging from office attire one day to working in rugged environments the next, often in some of the most beautiful and pristine areas of the world.

For office employees, duties are performed in a professional office environment that involves extended periods of sitting, frequent use of computer screens—which may result in eye strain or fatigue—and the occasional need to lift up to 25 pounds. Minor distractions from general office noise and other activities may occur. To promote wellness, ergonomic equipment, and regular breaks are encouraged. Personal Protective Equipment (PPE) is required while on the production floor or testing area. PPE includes Hard Hat or Bump Cap, Safety Glasses & Steel Toe Shoes. Reasonable accommodations are available to support individuals with disabilities in fulfilling the role's essential functions.