Service Operations Manager

We are looking for an experienced Service Operations Manager to lead our after‑sales service operations and drive operational excellence within the Parts & Services Division. 

What You’ll Do

• Lead and develop the service team,
• Ensure high‑quality service delivery & customer reporting aligned with customer expectations & company targets,
• Collaborate with sales teams to support service product growth (Service Agreements, Workshop business, Customer Engineered Solutions) & ensure customer satisfaction,
• Oversee warranty processes and ensure smooth internal/external communication,
• Prepare service quotations,
• Control key service KPIs,
• Ensure compliance with HSEQ (Health, Safety, Environment, Quality) standards and promote continuous improvement.

What You Bring

• Technical or business degree (engineering/mechanics preferred),
• Strong experience in service operations in industrial/heavy equipment environment,
• Proven leadership skills and ability to manage diverse service teams,
• Solid understanding of service sales, warranty, and customer support processes,
• Strong planning, communication, and analytical capabilities,
• English proficiency (Upper‑Intermediate+).

Key Strengths

• Customer‑oriented
• Operationally strong
• Data‑driven
• Commercially aware
• Cross‑functional communicator
• High ownership & accountability