Sales Support Analyst

Job Description : 

Data Management

• Maintain and update the aftermarket database (IDD), including:
  • Customer database
  • New Installed Sales (NIS) records
  • Call Plans and Call Reports
  • Site Visit Reports
  • Trial and contract records
  • Competitor database
• Ensure data accuracy, completeness, and timely updates to support informed business decision-making.

Information Analysis

• Manage and continuously improve marketing information databases and merchandising programs.
• Conduct analysis on:
  • New Installed Sales (NIS) performance
  • CRM data and customer trends
  • Fleet Machine Operating Life (MOL) performance
• Provide actionable insights and recommendations to enhance sales performance and marketing effectiveness.
  
  

Marketing Information Support

• Support marketing information initiatives and business targets through:
  • Sales Pipeline maintenance and reporting
  • Fleet MOL data updates and monitoring
• Collaborate closely with sales and marketing teams to ensure the availability, accuracy, and alignment of information with business objectives.
• Consolidate forecast data from multiple internal and external sources.

Forecasting Support

• Validate forecast information to ensure accuracy, consistency, and reliability for business planning and decision-making.
• Prepare and distribute forecast reports to support operational and strategic planning activities.

Requirements : 

• Bachelor's degree in business administration, Engineering (Mechanical, Electrical, or Industrial), or a related field.
• Professional certifications in Sales Administration, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 2-3 years of experience in sales administration, order processing, or customer support, preferably in industrial or aftermarket products.
• Proven ability to handle quotation preparation, order entry, and delivery follow-ups accurately and efficiently.
• Understanding of Aftermarket Products: Knowledge of parts, service solutions, and maintenance programs.
• Basic Financial Awareness: Ability to interpret pricing structures, discounts, and commercial terms.
• Attention to Detail: High level of accuracy in handling administrative tasks and documentation.
• Problem-Solving: Ability to identify issues in order processing and resolve them promptly.