Operator Trainer

 
Are you an expert in the field with a gift for teaching others? Do you want to be a critical part of our mission to be the "Customer's first choice" in the market? If your answer is a yes, then we want to talk to you. This is an exciting opportunity to use your technical expertise to help our customers and internal teams excel. You'll play a vital role in ensuring that our people and our products are the best in the business. 

 
Your Impact

Ensure that Epiroc is "Customer's first choice" in the market by following-up and give service to current and potential customers.

• Ensure that we can offer competent personnel to our customers for training in use and maintenance of our equipment.
• Ensure that we receive direct knowledge from the workplace on how our products are used by customers.
• Ensure that we internally have the technical knowledge of how our control systems work in operation.
• Ensure that we have internal knowledge to train our own staff.
• Ensure that our products are of high quality and performance
• Ensure that we document use and quality deficiencies before distributing to customers and internally.
• Contribute to a proactive PSD organisation.
• Contribute to developing PSD products.
• Contribute to a good cooperation with our service partners.
• Contribute to profitability for the company by ensuring that we work towards set goals.
• Contribute to marketing of PSD in cooperation with the market departments.

In addition to maintain the above mentioned conditions, the position is assumed to be exercised so that good business practice and Epiroc's general ethical consideration are safeguarded.

The Role: What You'll Do
 

As an Operator Trainer, you'll be the bridge between our products and our customers. Your primary mission will be to ensure our customers have the most competent personnel to operate and maintain our world-class equipment.
 

• Preparation and start-up of drill rigs in the field.
• Repairs, renovation, testing and test-driving of equipment.
• Troubleshooting.
• Training of operators.
• Training of customers in use and maintenance of our products.
• Perform service assignments with customers.
• Perform service agreements.
• Visit reports to customers who have been visited on all assignments.
• Internal service reports on quality problems.
• Document everything in accordance with our documentation requirements.
• Assessments of use and condition on equipment.
• Provide training material.
• Telephone support internally and to customer.
• Marketing of our aftermarket products and services.
• Share knowledge about the use and maintenance of equipment for internal staff, Customers and Business Partners 
• Participate in various development projects.

As an employee in Epiroc you are responsible for the total quality, which among other things involves documentation, information and compliance with deadlines (externally/internally).

This position requires you to uphold the highest standards of business practice and Epiroc's ethical considerations. 
 

What You'll Bring 
 To succeed in this role, you'll need a unique blend of technical expertise, communication skills, and a proactive mindset. 

• Technical Expertise: A deep understanding of Epiroc equipment and control systems is a must. You should have hands-on experience and a strong technical background. 
• Communication and Teaching Skills: The ability to explain complex technical concepts in a clear and engaging manner is essential. You must be comfortable training individuals and groups. 
• Problem-Solving: You'll need to be analytical and detail-oriented to identify product deficiencies and operational issues, then communicate them effectively to the right teams. 
• Customer-Centric Approach: A dedication to providing excellent service and building strong relationships with customers is a core part of this job.
• Proactive and Collaborative: You'll thrive in a proactive organization and be a great team player, contributing to the development of our products and working well with our service partners. 

What We're Looking For?

• Technical education/Diploma in Mining Engineering
• More than 5 years extensive experience in operating Epiroc equipment, knowledge of use and troubleshooting of the equipment's control systems.
• Knowledge of RCS
• Good IT competence, skilled in the following programs: Word, Excel, Power Point
• Good French skills both in writing and orally and English Is a Plus
• Good report writing skills

Who is best for this role?

• Good customer relations.
• Good overview of internal and external customer's needs is a necessity to prioritize the tasks.
• Good communication skills, internally and externally.
• Good collaboration skills.
• Independent.
• Must be able to sell solutions/convince customers.
• A willingness to always see an opportunity for improvement.

Why Join Epiroc?
 
 At Epiroc, we believe in embracing change, getting it done, and being **stronger together.** This is more than just a job; it's a chance to make a real impact. 
 

• Direct Impact: You'll see the direct results of your work as you help customers and colleagues become more productive and safe.
• Continuous Development: We are committed to your growth. You'll have opportunities to expand your skills and knowledge within a global company that encourages ownership of your career.
• Culture of Innovation: Epiroc is a leader in a fast-paced industry, and you'll be at the forefront of technical innovation.
• Collaborative Environment: You'll work with a diverse and talented group of colleagues from all over the world in a supportive and caring atmosphere.

If you are ready to be a crucial part of a team that puts the customer first, ensures product quality, and fosters a culture of innovation, apply now to become an Operator Trainer at Epiroc!