Underground Product Support Lead

Become an Underground Product Support Lead and Drive Innovation!

Are you a highly skilled mining equipment expert with a passion for innovation and a knack for building strong customer relationships? Are you ready to lead the charge in enhancing equipment reliability and safety in the Francophone region?

As an Underground Product Support Lead, you will play a crucial role in ensuring the availability and reliability of our underground mining equipment. This isn't just about managing systems; it's about being a leader, a problem-solver, and a key partner for our customers. You will drive business growth, champion safety, and spearhead technical improvements. If you're a results-driven achiever with exceptional planning and communication skills, we want to hear from you.

Key Responsibilities: Your Impact on the Business

This dynamic role puts you at the forefront of our operations. You will:

• Lead Technical Support: Develop and lead a customer-focused technical support team, ensuring the highest levels of customer satisfaction.

• Drive Business Growth: Establish a wide customer base and identify new opportunities by conducting Rig-Scan assessments in the Francophone region.

• Champion Safety and Performance: Implement safety campaigns, product upgrades, and service news to keep our equipment and people safe and efficient.

• Provide Expert-Level Support: Offer 24/7 product support for underground equipment, manage warranty claims, and coordinate with internal teams to improve product quality.

• Collaborate and Train: Work with the training lead to develop programs for both internal and external customers and support the sales team on all business tenders.

Your Expertise: What You Bring to the Team

To excel in this role, you must have a strong background in underground mining and a proven track record of success. We are looking for a candidate who possesses:

• Technical Mastery: Extensive experience in underground mining equipment maintenance and operations (electrical, hydraulics, mechanical, electronics, and RCS). You must be a trade-qualified professional with expert-level electrical fault-finding skills.

• Analytical Prowess: Mandatory experience with RCS systems and a demonstrated ability to analyze and interpret maintenance data, identify trends, and implement effective solutions.

• Exceptional Communication Skills: Excellent verbal and written communication skills in both French and English are a must.

• Leadership and Collaboration: A history of leading teams, managing projects, and collaborating effectively with cross-functional teams and customers.

• Knowledge of Best Practices: Proficiency in predictive and preventive maintenance techniques, including condition monitoring, root cause analysis, and failure modes and effects analysis (FMEA).

Why Join Us? Your Career Path Starts Here

This is more than just a job; it's a launchpad for your career. We are committed to developing our employees and providing a clear path for professional growth. Successful candidates can advance into roles such as Service Contract Lead, Service Manager, Technical Manager, or Business Development Manager.

If you're ready to take on this exciting challenge and make a real impact, apply today and join our team of innovators!