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Technical Support Manager

Functional area:  Service
Onsite or Remote:  Onsite
Country/Region:  TH
City:  Bangkok
Location: 

Bangkok, TH, 10260

Company name:  Epiroc Thailand Ltd.
Date of posting:  Apr 7, 2026

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Job Summary

To provide technical support and capability development for dealer service teams in Laos, ensuring high equipment reliability, effective troubleshooting, and strong service performance in mining operations.

 

Key Responsibilities

  • Support dealer service teams on technical troubleshooting and complex machine issues
  • Act as the main contact between factory, regional team, and dealer for technical matters
  • Ensure proper implementation of service standards and best practices
  • Monitor machine performance and recommend improvements
  • Support commissioning, audits, and major repairs/overhauls
  • Develop dealer capability through training, coaching, and knowledge transfer
  • Coordinate with Parts team to ensure critical parts availability
  • Ensure compliance with safety standards and procedures
  • Provide regular technical reports and performance updates

Competences, Skills & Experience

  • Strong technical expertise in mining/heavy equipment
  • 8–15 years of experience in field service or technical support
  • Experience working with dealers or distributors (preferred)
  • Strong troubleshooting and analytical skills
  • Good communication skills in English

Key Behaviors

  • Customer and dealer-focused
  • Hands-on and problem-solving mindset
  • Strong ownership and accountability
  • Collaborative across teams and cultures
  • Committed to safety and continuous improvement

Why Join This Role

  • Opportunity to work closely with mining customers and dealer network in Laos
  • Key role in improving equipment performance and service quality
  • Exposure to regional and factory technical expertise
  • Career growth in technical and regional support roles

 

Location : Laos

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

 


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