Technical Support Specialist

Functional area: Service

Onsite or Remote: Onsite

Country/Region: TH

City: Bangkok

Location:

Bangkok, TH, 10260

Company name: Epiroc Thailand Ltd.

Date of posting: Apr 7, 2026

Job Summary

To provide on-site technical support and capability development for dealer service teams at Laos mining sites. The role ensures high equipment reliability, consistent service standards, and strengthens dealer competency by guiding, coaching, and enabling them to deliver Epiroc-standard service to customers.

Key Responsibilities

Guide and coach dealer service teams to develop technical capability and adherence to Epiroc standards
Provide hands-on technical support for troubleshooting, diagnostics, and repairs of mining equipment
Assist dealers in major repairs, overhauls, and commissioning activities
Coordinate with factory and regional technical teams for complex technical issues
Monitor machine performance and advise improvements to dealers and customers
Ensure correct implementation of Epiroc service standards and best practices at dealer sites
Support dealer compliance with safety procedures and operational guidelines
Prepare technical reports, document training activities, and maintain records of dealer performance
Collaborate with Parts team to ensure availability of critical spare parts for dealer support
Facilitate knowledge transfer and share technical expertise with dealer teams

Qualifications & Requirements

Diploma or Bachelor’s degree in Mechanical, Electrical, or related field
3–8 years of experience in mining, heavy equipment, or field service support
Experience in guiding, coaching, or training dealer or field service teams preferred
Strong troubleshooting, analytical, and problem-solving skills
Good communication skills in Thai and English
Willingness to work on-site in Laos and travel as needed
Basic computer skills (MS Office, service systems)

Competences & Skills

Strong technical knowledge in mining or heavy equipment
Ability to coach and develop others
Analytical thinking and problem-solving skills
Ability to work independently in a remote site environment
Basic understanding of service operations and standards

Key Behaviors for Success

Dealer- and customer-focused mindset
Proactive, hands-on approach to problem-solving
Strong ownership and accountability
Collaborative and able to work across cultures
Committed to safety, quality, and continuous improvement
Willingness to share knowledge and mentor dealer teams

Location : Laos

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com