Service Agreement Manager

Service Technician Underground: right guy or girl for our rock drilling machines

We are searching for a friendly and competent Service Agreement Manager to join our team of service leaders & technicians in Bor, Serbia.  

So, what will be your job?

• Position will actively promote, guide and drive the PSD Service Operational excellence including competence and practices to be the top benchmark within our industry to ultimately in a sustainable and profitable way mutually add value to our and our Customers operations
• Promote, Negotiate and implement new Service agreements
• Work closely with the local PSD Management team to grow and  improve Epiroc’s position in the area
• Guide your junior colleagues in terms to improve their capability and know how
• Promote and work actively to create a safety-first culture in our service agreement operations.
• Support Service Manager contract start-ups, contract on-site operations, machines auditing, contract management and contract training and be a driver in creating action plans for unfavorable contract situations
• Be responsible for supporting ongoing service agreement operations in the position specified area
• Identifies the customers’ needs and expectations through direct discussions and offer solutions by daily and directly contact with Client.
• Secure Safety as first priority in all our operations

      What should you know?

• Considerable experience in a Service companies
• Service Agreements negotiation experience
• Good knowledge of Chinese and English, verbally and in writing is essential.
• Strong performance orientation with focus in execution
• Communication skills
• Willing to look permanently for a better way to do the things
• category B driving license
• level 2 certification

What’s next?

So what do you say, do we give it a try? Send us your CV in English and let’s have a tea or coffee. We reply to everybody!

We will call you if we think you fit and we will have a short conversation to discuss the basic information. If our mutual expectations meet, we will then arrange a personal meeting. In any case, we will have answered anybody by the end of the recruitment process.