Senior Technical Author

Senior Technical Author - Epiroc Mining India Private Ltd, Bengaluru

Join our dynamic Research and Development team at Epiroc, a leading brand in heavy engineering, and contribute your expertise as a Senior Technical Author. This role is pivotal in delivering high-quality technical information that supports efficient aftermarket services and enhances customer satisfaction.

About the Role

As a Senior Technical Author, you will be responsible for creating, managing, and revising technical illustrations, parts catalogues, and related documentation that support the company's products and services. Your role involves a blend of technical analysis, content creation, and coordination with multiple stakeholders to ensure completeness, accuracy, and clarity of the technical publications.

Key Responsibilities

• Gather and thoroughly analyze technical information such as Engineering Change Notices (ECN), Bills of Materials (BOM), technical drawings, and CAD data to understand product structures and updates.
• Create detailed and accurate parts pages aligned with parts breakdowns, ensuring information reflects the current configurations and assemblies.
• Perform ECN analysis and incorporate updates into the parts catalogue to maintain correct and up-to-date documentation.
• Manage parts pages, illustrations, and reusable content systematically, adhering to established company standards and documentation methodologies.
• Create and revise technical illustrations using software tools such as IsoDraw, Creo View, and Adobe Illustrator, ensuring visual content is clear, precise, and user-friendly.
• Collaborate effectively with peer reviewers, illustrators, and project leads to ensure quality, consistency, and timely delivery of documentation.
• Record and report on quality, delivery timelines, and other project metrics/KPIs to support continuous improvement initiatives and operational excellence.

Competences, Skills and Experience

• Minimum 4-6 years of professional experience in technical illustration, preferably within the automotive or heavy engineering industries.
• Completed degree or diploma in Mechanical Engineering or a related technical field.
• Hands-on experience in developing and revising Spare Parts Catalogues with a solid understanding of parts breakdown, spare part kits, and disassembly sequences.
• Proficiency in using Teamcenter or equivalent Product Lifecycle Management (PLM) systems is an added advantage.
• Strong knowledge of technical publication methodologies and tools, enabling the production of high-quality technical documentation.
• Excellent analytical skills to interpret customer requirements and translate them into effective technical illustrations.
• Sound engineering judgment combined with effective communication skills to engage with cross-functional teams and stakeholders.

Desired Behaviors and Attributes

• Enthusiastic and resilient, capable of delivering high-quality work even under demanding timelines and pressure.
• Excellent interpersonal and organizational skills, demonstrating a proactive and goal-oriented mindset with clarity in problem-solving.
• Meticulous attention to detail with a strong sense of accountability and responsibility for delivering high-quality documentation.
• An open-minded team player who is flexible and embraces collaboration to achieve shared goals.

Why Join Us?

This role offers valuable exposure to the Aftermarket Service and Technical Documentation domain, providing an excellent platform for professional growth and specialization in technical writing and illustration within heavy engineering.

You'll engage with both internal and external stakeholders—a diverse mix that enhances communication and interpersonal skills—and enables you to contribute meaningfully to continuous service and documentation improvements.

We empower our team members to take ownership of their deliverables, quality of work, and timelines, fostering a culture of responsibility, innovation, and excellence.

About Epiroc

Epiroc Mining India Private Ltd is a part of Epiroc, a global leader in sustainable productivity enabling equipment and services to the mining and infrastructure industries. Committed to innovation, quality, and safety, Epiroc fosters a diverse, inclusive, and collaborative workplace where every team member is valued and empowered.

Join us in our mission to provide value-added technical information services with an unwavering focus on customer satisfaction and operational efficiency, adhering to the highest standards of company policies and ethical values.