Product Support Advisor

Product Support Advisor - Surface Drills | Boddington, WA

Why Join Epiroc?

• 7/7 DIDO roster (Days Only) - enjoy a genuine work-life balance
• Permanent full-time opportunity with a competitive salary, super paid on all hours worked, and performance bonus
• DIDO from Boddington with long-term career growth and development opportunities
• Join a global OEM and work with industry-leading mining technology, automation, and electrification solutions

About Epiroc

Epiroc is a global productivity partner for the mining and infrastructure industries. We develop and deliver innovative equipment, consumables, technology, and service solutions that help customers improve safety, productivity, and sustainability across surface and underground mining operations.

We are currently seeking an experienced Product Support Advisor - Surface Drills to join our team in Boddington, Western Australia. This is an exciting opportunity to become part of a highly skilled and collaborative team, providing technical support across Epiroc's advanced surface drill fleet and automation technologies.

Key Responsibilities

Reporting to the Site Manager, your responsibilities will include:

• Adhering to all Epiroc and client health, safety, and environmental procedures
• Performing machine modifications, upgrades, and installations on new equipment
• Diagnosing, repairing, rebuilding, and servicing customer equipment
• Conducting component rebuilds and major repairs
• Troubleshooting and resolving complex mechanical, electrical, and automation-related issues
• Providing technical expertise to support preventative maintenance strategies
• Identifying and implementing initiatives to reduce repeat component failures and improve equipment reliability
• Supporting automation technology rollouts and associated network requirements
• Managing software updates and machine parameters to support automation systems
• Providing technical support for Autonomous Drill System (ADS) and SmartROC/Epiroc drill technologies
• Supporting AD2 applications and site automation initiatives
• Providing technical support for LinkOA and other automation platforms
• Assisting with Bench Remote and Tele-Remote drilling operations
• Supporting Common Automation Panel (CAP) systems for ADS and SED operations

About You

To be successful in this role, you will have:

• Proven experience with Epiroc Surface Drills, including SED and ADS platforms
• Strong product knowledge across surface drilling equipment and automation technologies
• A Heavy Mobile Equipment Trade Qualification or equivalent mechanical trade
• Well-developed diagnostic, fault-finding, and troubleshooting skills
• Excellent communication and customer relationship management skills
• The ability to prioritise and perform under pressure in a fast-paced mining environment
• Strong report writing and technical documentation skills
• Sound computer literacy and experience using digital maintenance systems
• A proactive approach to safety, teamwork, and continuous improvement

What's on Offer?

At Epiroc, we invest in our people and provide a range of benefits, including:

• Superannuation paid on all hours worked
• Company-funded Income Protection Insurance
• Paid parental leave for primary and secondary carers
• Above-NES long service leave benefits
• Service recognition and milestone awards
• Ongoing training, development, and mentoring opportunities
• Global career pathways within an international OEM
• Exposure to cutting-edge mining technology, automation, and electrification projects
• Long-term job security with a sustainable and growing organisation operating for more than 145 years

Diversity & Inclusion

Epiroc is committed to building an inclusive workforce and is proud to be an Equal Opportunity Employer. We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse backgrounds.