Customer Care Representative

Join us as a Customer Care Representative, where you will play a key role in delivering outstanding customer service and supporting business growth. You will be responsible for managing customer orders, preparing quotations, building strong customer relationships, and identifying sales opportunities. Working closely with customers, distributors, and internal teams, you will ensure seamless service delivery, effective problem resolution, and operational excellence while contributing to customer satisfaction and business success. 

Your Mission:

• Deliver exceptional customer service by managing customer enquiries, orders, and requests efficiently.
• Prepare and follow up on quotations to drive parts sales growth and maximise business opportunities.
• Build and maintain strong customer relationships through regular communication and proactive support.
• Collaborate with sales teams and distributors to identify and develop new business opportunities.
• Resolve customer queries, complaints, and credit issues effectively to ensure customer satisfaction.
• Monitor outstanding orders and provide customers with timely updates on delivery status.
• Support consignment processes, returns management, and operational KPI achievement.
• Manage B2B portal activities and ensure service, response, and invoicing deadlines are met. 

Your Profile:

• Minimum Grade 12 with at least 3 years' experience in a Customer Service, Internal Sales, or related environment.
• Strong customer focus with excellent communication, relationship-building, and problem-solving skills.
• Proficient in Microsoft Office applications; knowledge of M3 or similar ERP systems will be advantageous.
• Highly organised, professional, and able to manage multiple priorities while delivering service excellence.

Location: Boksburg Jet Park

Closing Date: 12 October 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.  

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, and employs approximately 18,200 people supporting customers in around 150 countries worldwide. Learn more at www.epirocgroup.com.