Customer Manager

Join us as a Customer Manager Parts & Services, where you will play a pivotal role in building trusted and sustainable customer partnerships. By understanding customer operational needs, proactively identifying parts and service requirements, and delivering value-driven solutions, you will help improve customer productivity, equipment performance, and cost efficiency. In this role, you will drive profitable growth through disciplined customer engagement, opportunity management, forecasting, planning, communication, and execution, while ensuring customer commitments are fulfilled and potential risks are identified and addressed before they impact operations.

Your Mission:

• Build and maintain strategic relationships with key customer stakeholders to drive long-term partnerships.
• Identify and convert Parts & Services sales opportunities that improve customer productivity and business growth.
• Develop and execute customer account plans focused on revenue, profitability, and customer retention.
• Manage customer opportunities, quotations, forecasts, and activities through Salesforce CRM.
• Develop accurate parts demand forecasts and support effective inventory planning.
• Ensure optimal stock availability through Vendor Managed Inventory (VMI) and consignment programs.
• Proactively identify and mitigate commercial, operational, and supply chain risks.
• Drive customer satisfaction through exceptional service delivery, stakeholder engagement, and continuous improvement.

Your Profile:

• Grade 12 (Matric) and a relevant Degree or Diploma in Engineering, Mining, Business Management, Commercial Studies, or a related discipline.
• Minimum 4 years' experience in Customer Management, Key Account Management, Aftermarket Sales, or Mining Services.
• Strong commercial analytical, negotiation, problem-solving skills and acumen with proven experience in customer relationship management and business growth.
• Excellent communication, negotiation, and stakeholder management skills with proficiency in Salesforce CRM or similar systems.
• Highly organised, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Location: Boksburg Jet Park

Closing Date: 20 October 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.  

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, and employs approximately 18,200 people supporting customers in around 150 countries worldwide. Learn more at www.epirocgroup.com.