Customer Manager

Your mission as a Customer Manager

Are you passionate about building lasting customer relationships and driving profitable growth in the mining and construction sector?

At Epiroc, our Parts & Service Division keeps our customers' operations running long after the machines are sold. As Customer Manager, you'll own the growth of our Parts & Services offering across your territory deepening existing accounts, winning new business, and connecting customers to the solutions that keep them productive. If you combine commercial drive with genuine technical curiosity and thrive on turning relationships into results, this role is for you.

What you’ll do

• Drive year-on-year growth in market share, customer share, revenue and profitability for Epiroc's Parts & Services division across your territory.
• Market and promote the full suite of Parts, Services and Products to customers, converting new business opportunities into sustainable revenue and profit.
• Build close collaboration with PSD colleagues, capital and cross-divisional teams, the Mining & Partner team, and global product and marketing structures to maximise growth potential.
• Provide sales support to internal and external customers, including equipment, operator and service audits, training needs, and part-engineering communication.
• Develop an in-depth understanding of market trends and gather market intelligence on competitors, products and customers to inform future decisions.
• Manage consignment stock warehouses, stocking request applications and CES kit / major-component production through available planning and forecasting tools.
• Maintain the Epiroc equipment and fleet-management databases, implement and monitor company pricing policy, and manage customer creditworthiness and account receivables.
• Use the CRM (Salesforce) for customer information sharing and ensure the Market-to-Customer IMS process is followed across all activities.

What you’ll bring

• A university degree in mining, technology or engineering (preferred), or equivalent field experience; alternatively Grade 12 with a suitable trade qualification.
• 5 to 10 years' relevant sales experience in the mining and construction industry.
• Considerable sales, marketing and technical knowledge of Epiroc Parts & Service or related products.
• Commercial or business acumen (an advantage).
• High proficiency in MS Office — especially Word, Excel, Teams and Outlook.
• Strong verbal, written and presentation skills in English.
• A valid driver's license and willingness to travel as required.

Who you are

• You're a self-motivated, results-driven relationship builder who leverages connections to get commitment and deliver on goals.
• You're strategic and tactical in equal measure, comfortable pairing long-term thinking with short- and mid-term action.
• You lead, coordinate and motivate others, and you're comfortable taking charge in an environment of freedom with accountability.
• You're detail-oriented, highly organised and reliable, with strong planning skills.
• You're open-minded, creative in solving problems, and willing to take a few risks and try new things.
• You're open to feedback and driven to keep getting better at what you do.

Location: Jet Park, Boksburg

Closing Date: 04 August 2026

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.