Junior End User Support Specialist - Sub Sahara Africa

About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Join Epiroc as an End User Support Specialist!

Are you ready to empower people and ensure seamless IT operations? At Epiroc, we’re looking for an End User Support Specialist who is passionate about solving problems, supporting diverse teams, and enabling our business to succeed.

Purpose of the Role

In this role, you will provide efficient support services to our end users across regions, ensuring they can access critical applications and technologies. You’ll be a key part of the IT team, handling support requests, improving workflows, and delivering exceptional service.

What You Would Be Doing

• Ticket Management: Process support tickets for on-site and remote users, maintaining high-quality standards.
• Endpoint Support: Provide reactive and proactive assistance for laptops, desktops, tablets, and mobile devices.
• Application Access: Ensure users can access certified applications in line with Epiroc policies.
• Asset Management: Update and manage the asset database for hardware and software.
• Documentation: Create and maintain records related to IT processes and procedures.
• Infrastructure Support: Assist with server, network, and telephony tasks in collaboration with other teams.
• User Education: Advise users on IT best practices, processes, and services, while educating them on available support.
• Continuous Improvement: Contribute to improving efficiency and delivering more value to the business.
• Project Management: Lead or support assigned IT projects.
• Vendor Collaboration: Work with vendors to address IT needs.
• Team Representation: Act as the face of Epiroc IT, building trust and confidence among users.

What We’re Looking For

• Experience: 1-2+ years in service desk operations, customer support, or shared service environments.
• Technical Skills:
  • Advanced knowledge of hardware (laptops, desktops, accessories).
  • Expertise in Windows OS installation, configuration, and troubleshooting.
  • Familiarity with IT systems like ServiceNow, Active Directory, and Microsoft 365.
  • Networking basics (IP, LAN, WAN, VPN).
  • Mobile device support (Samsung & Apple).
  • Knowledge of PC management software (remote support, OS imaging).
• Qualifications:
  • ITIL Foundation certification is a plus.
• Soft Skills:
  • Customer-focused and business-oriented.
  • Independent, proactive, and organized.
  • Excellent communication skills and problem-solving ability.
  • Able to multitask and handle pressure effectively.

Work Environment

• Dynamic & Collaborative: Engage with teams across regions and diverse organizations.
• Growth Opportunities: Research and learn new technologies, processes, and tools.

Why Join Epiroc?

Epiroc is committed to innovation, diversity, and teamwork. We believe in creating an inclusive space for growth and empowering employees to thrive in a fast-paced, exciting environment.

Be part of a forward-thinking team where your IT skills and passion for customer support will make a real difference.

Closing Date:  29 April 2025

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com