Service Administrator

Your mission as a Service Administrator

Are you passionate about bringing order to a fast-paced environment and making sure everything runs smoothly behind the scenes? As our Service Administrator in Rustenburg, you'll be the operational heartbeat of our North Central region, ensuring orders move, customers are heard, and nothing falls through the cracks. You'll keep documentation sharp, communication seamless, and SHEQ standards uncompromised. If you take pride in being the person everyone relies on, we want to hear from you.

What you’ll do

• Handle customer enquiries, quotations, and orders via phone and email, providing accurate follow-up on outstanding requests and lead-time changes.
• Build and maintain strong customer relationships by resolving queries promptly and professionally.
• Process work orders, breakdown, call-out, and cost-recovery documentation accurately and timeously.
• Assist with invoicing, labour booking, and timekeeping to support operational teams.
• Maintain organised filing systems and accurate records for all correspondence, documentation, and departmental reports.
• Gather and compile administrative data to support operational reporting requirements.
• Manage office supply requirements and perform general administrative duties as needed.
• Ensure compliance with all regulatory, SHEQ, and internal Epiroc procedures, maintaining accurate supporting documentation.

What you’ll bring

• Grade 12 / Matric (essential).
• A tertiary qualification in office or business administration (advantageous).
• A minimum of 3 years' experience in an administrative or customer service role.
• Proficiency in ERP and CRM systems such as SAP, Salesforce, and Info M3.
• Strong working knowledge of Microsoft Office, including advanced features.

Who you are

• Ability to maintain high levels of accuracy, data integrity, and attention to detail.
• Strong communication and interpersonal skills.
• Excellent organisational and prioritisation abilities.
• Ability to work independently in a high-demand, fast-paced environment.
• A structured, problem-solving mindset with a focus on continuous improvement.

Location: Rustenburg, North-West

Closing Date: 15 May 2026

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.