Digital Support Engineer

 CR Powered by Epiroc is a global leader in providing industry-leading solutions to the mining sector. We specialize in engineering advanced surface mining, underground mining and digital solutions  to help the world’s top miners increase productivity, enhance safety, and reduce maintenance needs.  Our innovative products include ground-engaging tools (G.E.T.), cast lip systems, dragline buckets and lock systems, conveyor accessories, wear materials and digital solutions.

Since becoming part of the Epiroc family in 2023, we have continued to grow by combining CR’s engineering expertise with Epiroc’s global strength and scale. While you will be employed by Epiroc, your role will sit within the GET Business Line, where you will contribute directly to our mission of delivering cutting‑edge solutions that drive performance for mining customers worldwide.

We are seeking a proactive and self-motivated Digital Support Engineer to join our growing Field Operations team. This role sits at the intersection of advanced digital technology, heavy machinery and real-world mining operations, offering hands-on experience with cutting-edge digital systems in live production environments.

You will support remote operations and on-site deployments across Australia, working directly with customers and operational teams to ensure our digital solutions deliver accurate, reliable and high-impact outcomes.

The role spans the full lifecycle of CR’s digital products, from commissioning and calibration through to troubleshooting, optimisation and continuous improvement, providing exposure to complex technical challenges and diverse mining environments. You’ll collaborate closely with product engineering, digital operations and customer delivery teams, building strong technical expertise and practical industry experience.

Based out of our Cannon Hill office, this hybrid role includes regular site travel across Australia.

About You

You’re a technically minded problem-solver who enjoys working at the intersection of digital systems and heavy industry. You thrive in hands-on environments and are motivated by delivering real outcomes for customers in the field.

You’ll bring:

• A tertiary qualification (Degree, Diploma or Certificate) in Mechatronics, Mechanical Engineering, Engineering Sciences, Applied Technology or equivalent practical experience
• Experience providing hands-on technical support for digital and electro-mechanical systems, including calibration, configuration, commissioning and optimisation
• Exposure to mining, heavy industry or industrial machinery environments (highly regarded)
• Strong troubleshooting capability, able to investigate faults, system errors and performance issues and drive them through to resolution
• Experience supporting system deployments, including on-site setup, hardware/software configuration, testing and go-live support
• A solid understanding of machine systems, kinematics, sensor-derived data, databases and basic networking concepts
• A customer-focused mindset and experience working directly with site-based stakeholders

It would be advantageous if you also have:

• Experience using support or monitoring tools such as JIRA, Grafana, PowerBI or similar
• Exposure to basic programming or scripting (C, C++, Python or similar)

You’ll also be open to domestic (and occasional international) travel to support deployments and operations. Strong communication skills, collaboration and a proactive, accountable approach are essential in this role.

NOTE: Applicants must be able to successfully obtain and complete a relevant work medical for this position.

What CR Powered by Epiroc offer:

At CR Powered by Epiroc, we value diversity and seek people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.

We offer a global career path, exciting opportunities to work on new technologies that have a meaningful impact, and flexible work/life balance. We also offer birthday leave, equalized paid parental leave, four weeks of paid time off, customized well-being offerings, competitive remuneration reviews, and the opportunity to give back to our local communities.

Together, we've created an environment where everyone can thrive. Will you join us? 

Your passion belongs here!