Order Fulfillment Specialist

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as an Order Fulfillment Representative at Epiroc!

The Order Fulfillment Representative is the customer relationship expert within the Supply Chain organization responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Work Type: Hybrid

Shift Timings: 40 hours per week, Monday – Friday, core business hours

Responsibilities:

• Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, and availability

• Answer e-mails and Service Cloud cases, occasionally backing up answering telephone calls • Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts

• Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues

• Track incoming shipments and backorders, providing a weekly backorder report to customers with relevant information regarding the status of their orders

• Running a monthly Shipped In Full/On Time (SIFOT) report for customers and providing back pertinent information to sales team

• Attend weekly customer meetings and providing feedback on status of orders

• Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

• Participate in employee development programs including product and application training, business and personal development opportunities

Knowledge/Education:

• High school diploma or equivalent education is required

• Minimum of three years Customer Service experience, high preference in Supply Chain.• Mining and/or construction industries experience is highly preferred

• Proficiency in MS Office Suite, especially Word, Excel (Moderate to Advanced level) and Outlook is required

• Experience with SalesForce/Service Cloud is recommended

• Exceptional verbal and written communication skills are required

• Must be self-motivated, detail oriented and highly organized

• Requires reliable, in-office attendance five days a week fulfilling a 40 hour work week

• This position requires participation in on-call hours as part of a rotating schedule within the team

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

The work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level is generally low to moderate. 

Salary Range: The salary for this position is between $67,000 and $80,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

This job posting will remain open until the position is filled.