Technical Support Manager

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as a Technical Support Manager at Epiroc!

The Technical Support Manager leads Technical Service, Parts, and Training functions, driving operational performance, technical capability, and customer satisfaction across support operations. Through strong leadership, collaboration, and continuous improvement efforts, this role supports alignment with Epiroc standards and business objectives. Success in this position requires effective communication, adaptability, and the ability to lead teams in a dynamic, customer-focused environment.

Work Type: Remote, but near a major HUB (Broomfield, CO; Tucson, AZ; Garland, TX; Elko, NV)

Responsibilities:

• Lead technical support, parts, and training functions for Epiroc capital equipment and aftermarket services to ensure consistent support delivery, customer satisfaction, and alignment with Epiroc standards.
• Develop, implement, and maintain technical training programs aligned with global standards to improve operational performance across internal teams, service centers, dealers, and customers.
• Support the growth and development of technical personnel through structured employee lifecycle activities, including coaching, mentoring, performance management, and succession planning aligned with Epiroc USA’s culture and business objectives.
• Strengthen frontline technician capability by promoting structured problem-solving, technical development, and increased self-sufficiency in technical support execution.
• Ensure technical support processes, documentation, and deliverables comply with Epiroc standards, published documentation, and operational best practices.
• Coordinate cross-functional collaboration and support handoffs to improve responsiveness, accountability, and operational efficiency.
• Track and manage key operational metrics, including warranty recovery, work in progress (WIP), and service variance to ensure target performance is achieved.
• Capture and communicate product performance feedback to global divisions and management through approved reporting systems to support continuous improvement and operational performance initiatives.

Knowledge/Education:

• Bachelor’s degree in Engineering (e.g., Mechanical, Mining, or related field) preferred; equivalent experience will be considered in lieu of a degree.
• Minimum of five years of experience in mining, heavy equipment, or related industries.
• Valid driver’s license with willingness to travel domestically, with occasional international travel as required.

Skills and Abilities:

• Demonstrated ability to lead, manage, and delegate technical teams with an emphasis on technical oversight, coaching, development, and operational performance.
• Strong mechanical and technical expertise in fluid power systems, equipment control and navigation systems, low-voltage electrical controls, diesel engines, and rotary screw compressors.
• Ability to analyze technical issues, document findings, and communicate solutions effectively to technical and non-technical stakeholders.
• Strong written, verbal, and presentation communication skills with the ability to influence and collaborate across teams.
• Proficiency with business systems and tools, including Microsoft Office and relevant technical, reporting, or documentation platforms.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is occasionally exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise protection is required in this role. This position is considered Safety Sensitive.