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Product Support Technician

Functional area:  Service
Country/Region:  Au
City:  Cadia
Company name:  Epiroc Australia Pty Ltd
Date of posting:  May 26, 2023

Are you ready?

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at

Epiroc is recognised today as a genuine global leader in innovative product engineering solutions, along with an unmatched commitment to providing world-class solutions to its construction and mining customers. 

Join the Epiroc team and enter a world of innovation, commitment and collaboration. We want to invest in you and develop your career, to ensure you maximise your potential are a valuable part of our high-performance team. 


We are currently seeking an experienced Product Support Technician on a fixed term contract for 3 months on a 2:1 roster for our Cadia Valley operations.


As aProduct Support Technician you will be responsible for:

  • Creating and developing strong relationships with customers and team members
  • Carrying out specialised repairs, rebuilds and maintenance work on Epiroc rotary blast hole drilling equipment and Surface Drilling Equipment
  • Carrying out service and repairs on mechanical, electrical, hydraulic and RCS systems
  • Solve complex equipment-related issues include diagnostic fault finding
  • Providing a high level of technical product support to our customers located within the region
  • Comply with Epiroc and customer SHEQ and WHS requirements


Ideally, you will possess the following experience and qualifications:

  • Mechanical, heavy diesel, electrical or hydraulic trade qualifications or similar.
  • Customer-facing experience or similar
  • Extensive experience in the maintenance of surface drilling equipment, hydraulic repairs, diagnostics, and low voltage electrical repairs.
  • Preventative and breakdown maintenance experience.
  • Heavy mobile plant equipment rebuilds
  • Proven ability to troubleshoot and fault find complex electrical, mechanical and hydraulic problems
  • Epiroc  product expertise and rotary blast hole drill experience will be highly regarded


The successful candidate must be a strong team player with excellent relationship-building skills. A positive attitude and commitment to all areas of service operations are essential to the job.

In addition, candidates will have an obvious commitment to OH&S, Quality and Environment policies and procedures; they also have a strong desire to deliver best practice solutions for our customers business.


Country and city description

Cadia, NSW



  • Salary Continuance Insurance
  • Novated Leasing
  • Paid Parental Leave
  • Education Assistance
  • Opportunity to be part of a values-driven company, committed to your professional development.


Join the Epiroc family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth. Epiroc is an equal opportunity employer and encourages women, Aboriginal, Torres Strait Islander people & people from culturally diverse backgrounds to Apply


United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with support from their leaders.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

Learn more at

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