About Epiroc
Epiroc is a multinational company present in 150 countries, providing innovative technology to develop and supply safe and state-of-the-art equipment, such as drilling machinery and construction tools for surface and underground mining. We also offer world-class aftermarket services and solutions for automation, digitalization, and electrification.

Life at Epiroc
By joining our team, you will be part of a knowledgeable and supportive group of colleagues who live by our core values: collaboration, commitment, and innovation. The work environment in the mining and construction industries presents unique and interesting challenges not found in other industries. Our culture is characterized by a focus on work-life balance, professional development, global career opportunities, and a desirable benefits package.

Workshop Manager – P&S Service

At Epiroc, operational excellence and customer satisfaction are driven by strong leadership, safety discipline, and structured execution. We are seeking a results-oriented Workshop Manager to lead the overall performance, efficiency, and profitability of our assigned service workshop operations.

This role ensures safe, high-quality, and cost-effective maintenance, repair, and rebuild of equipment and components, while developing a high-performance culture aligned with Epiroc’s values and service standards.

Mission:  Lead and manage the operational performance of assigned service workshop units, ensuring customer satisfaction, service excellence, safety compliance, productivity targets, and expected financial results.

The Workshop Manager is accountable for operational efficiency, financial control, team development, and continuous improvement across workshop and field service activities within the assigned geographic area.

Key Responsibilities

Operational Leadership

• Plan, organize, and oversee all workshop activities, including repairs, rebuilds, component servicing, and technical interventions (workshop and field).

• Ensure all jobs are executed safely, on time, within scope, and within budget.

• Monitor workshop productivity, efficiency, turnaround times, and service availability.

• Allocate labor, tools, parts, vehicles, and technical resources effectively to meet service demand.

• Coordinate closely with Parts, Service Operations, and Field Teams to ensure execution alignment.

Safety, Quality & Compliance

• Ensure full compliance with safety (SYSO), environmental, and ISO standards.

• Promote a strong safety culture and proactive risk management within the team.

• Monitor service KPIs related to safety, quality, productivity, and delivery performance.

• Implement corrective and preventive actions when deviations are identified.

Financial & Commercial Management

• Own workshop P&L performance and projected profitability targets.

• Monitor budgets, cost control, WIP, inventory levels, provisions, and financial forecasts.

• Review and validate billing, payment statements, tariff adjustments, and administrative procedures.

• Develop and execute tactical annual plans aligned with Service Management strategy.

Strategic & Continuous Improvement

• Contribute to mid- and long-term service strategy planning (1–3 years).

• Identify operational improvement opportunities in processes, tools, and service offerings.

• Suggest service or product innovations in coordination with support areas.

• Lead implementation of continuous improvement initiatives within the workshop.

People Leadership & Development

• Lead, coach, and develop technicians and support staff.

• Manage recruitment, training, promotions, performance evaluations, and succession planning.

• Foster a high-performance culture focused on accountability, teamwork, and customer service.

• Ensure availability of technical training, tools, and operational support resources.

Customer Interaction

• Conduct periodic visits to service facilities and customer sites to strengthen relationships.

• Identify service improvement opportunities and ensure high levels of customer satisfaction and loyalty.

• Ensure service delivery exceeds customer expectations in safety, quality, and responsiveness.

Profile Requirements

• Mechanical or Electrical Engineering degree (Execution Engineer, Technical University, IP/CFT) or equivalent technical background.

• Solid knowledge in at least three of the following: mechanical, electrical, hydraulic, electronic, or pneumatic systems.

• Minimum 5 years of experience in similar workshop or service management roles.

• Experience in mining, heavy equipment, or industrial service environments preferred.

• Strong financial and operational management skills.

• Intermediate computer skills (Microsoft Office).

• Advance English (desirable).

• Health conditions compatible with fieldwork and high-altitude environments.

Core Competencies

• Workshop operational leadership

• Productivity & turnaround management

• Heavy equipment technical expertise

• Financial and cost control management

• Resource allocation & workforce planning

• KPI governance & performance monitoring

• Customer service orientation