Product Support Technician

Join us as a Product Support Technician where you will provide Level 2 technical support for Collision Avoidance Systems (CAS) and other connected field technologies. This role supports both customers and internal stakeholders by diagnosing and resolving technical issues, analysing device data logs, coordinating warranty evaluations and returns, and assisting with configuration and parameter setups. The technician plays a vital role in ensuring system reliability, product performance, and customer satisfaction across global deployments.

Your Mission:

• Provide Level 2 technical support to customers, distributors, and internal teams, escalating complex issues when needed.
• Analyse device data logs to identify faults, anomalies, or performance trends.
• Coordinate warranty returns and keep customers informed through the process.
• Support configuration and parameter setup for global teams via remote assistance.
• Record support cases and resolutions in the ticketing system.
• Improve support processes and documentation through feedback and findings.
• Stay current with product updates through regular training.
• Assist with field deployments or remote diagnostics as required.
• Adjust working hours to support teams across time zones.

Your Profile:

• 3+ years of experience in technical support, field service, or electronics troubleshooting
• Experience with digital safety systems, industrial automation, or mining technology preferred
• Familiarity with support ticketing systems and customer service workflows
• Diploma or degree in Electrical Engineering, Electronics, Information Technology, or a related technical field.

Location: Centurion, Gauteng

Closing Date: 11 October 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.  

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com