Product Support Technician

Mission of the role:

The Product Support Technician provides Level 2 technical support for Epiroc’s Digital Safety Solutions, including Collision Avoidance Systems (CAS) and other connected field technologies. This role supports both customers and internal stakeholders by diagnosing and resolving technical issues, analysing device data logs, coordinating warranty evaluations and returns, and assisting with configuration and parameter setups. The technician plays a vital role in ensuring system reliability, product performance, and customer satisfaction across global deployments.

Your Mission:

• Analyse device data logs to identify faults, anomalies, or performance trends.
• Coordinate warranty returns and keep customers informed through the process.
• Support configuration and parameter setup for global teams via remote assistance.
• Record support cases and resolutions in the ticketing system.
• Improve support processes and documentation through feedback and findings.
• Stay current with product updates through regular training.
• Assist with field deployments or remote diagnostics as required.
• Adjust working hours to support teams across time zones.

Your Profile:

• Diploma or degree in Electrical Engineering, Electronics, Information Technology, or a related technical field.
• 2–4 years of experience in technical support, field service, or electronics troubleshooting
• Experience with digital safety systems, industrial automation, or mining technology preferred
• Familiarity with support ticketing systems and customer service workflows
• Experience in warranty coordination and remote technical assistance is advantageous

Location: Centurion, Pretoria

Closing Date: 26 Nov 2025