Service Technician

Mission :

• Support the Epiroc's vision by contributing continuously to a Customer-Value and Customer-Care driven culture.
• Live the Epiroc's values in all internal and external activities and relations.
• Interact with all employees in a constructive, productive and unselfish way that supports the result of the total Company.
• Assist your manager to bring Epiroc's mission statement to life in the Philippines.
• To perform aftersales service on Epiroc's equipment.

Job Description :

• Carry out daily jobs as assigned by Service Manager/Service Supervisor
• Attend to customers’ problem regarding PSD products and perform necessary repairs.
• Apply and maintain all applicable safety standards at work.
• Follow instructions given in scope of works in service job/quotations.
• Implement correct working method, use the correct tool, and obey safety rules.
• Write reports on jobs done on the service Job Order form, recommend, and follow up actions including the needed spare parts, if necessary.
• Explain to customer if any follow up or repair job needs to be done.
• Feedback to onsite Service Supervisor on required follow-up actions.
• Maintain satisfactory cleanliness at equipment and surrounding area after service job is done.
• Ensure proper usage and maintenance of all workshop equipment and/or tools.
• Maintain service vehicle and upkeep workshop area.
• Record time spent in field and workshop activities.
• Any other tasks that maybe assigned from time to time.
• Participate in the maintenance and continuous improvement of our Triple Certification Systems: Health and Safety of all employees, customers, and contractors as your first priority per ISO 45001:2018 and RA 11058, Reducing our impact upon the Environment with ISO 14001:2015, Consistency in Quality service delivery using ISO 9001:2015

• OTHER DUTIES AND RESPONSIBILITIES:
  • Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course; 
  • Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
  • Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment.