Order Fulfillment Administrative

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us: Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Location: Conchalí, Santiago, hybrid-model (3 days in the office and 2 days working from home)

Application last date: June, 19

Mission:
The Order Fulfillment Administrative role at Epiroc Chile offers a unique opportunity to contribute to the seamless operation of our Supply Chain by managing the critical interface between the Customer Center and Supply Chain Organization. This role is essential in ensuring that customer orders are accurately processed and delivered on time, fostering a positive experience for our customers and supporting the continuous improvement of our supply chain operations.

Key Responsibilities:

• Serve as the primary point of contact within the Supply Chain Operations Center for daily order management, overseeing the entire order lifecycle from entry to delivery.
• Maintain effective and fluid communication channels between the Customer Center and the Supply Chain teams to promptly address and resolve order inquiries and challenges.
• Utilize ERP and planning systems proficiently to track, update, and manage order progress, ensuring data integrity and visibility across relevant stakeholders.
• Coordinate closely with warehousing, distribution, and logistics teams to facilitate timely and accurate order fulfillment aligned with customer requirements.
• Identify opportunities for process enhancements and contribute to continuous improvement initiatives aiming to optimize order management workflows and customer satisfaction.
• Prepare reports and documentation related to order status, exceptions, and performance metrics to support decision-making and operational transparency.

Qualifications and Experience:

• Technical degree or equivalent education background, providing a solid foundation for understanding supply chain and order management principles.
• A minimum of 1 year of experience in customer service, preferably within supply chain, distribution, or related fields, demonstrating a commitment to customer satisfaction and operational excellence.
• Strong expertise with ERP or planning systems; familiarity with inventory management and order processing software is advantageous.
• Excellent communication skills to interact effectively with internal teams and customers, ensuring clear and professional exchanges.
• Intermediate English is required for internal communications.
• Exceptional planning and execution capabilities with a detail-oriented and organized approach to managing multiple orders and priorities.

Desired Behaviors and Competencies:

• Business-oriented mindset focused on delivering value and aligning operational activities with company goals.
• Well-organized with a proactive approach towards continuous improvement and Lean thinking principles.
• Analytical thinking and the ability to manage change effectively, adapting processes and workflows to evolving business needs.
• Capability to work independently while also fostering collaboration within team environments, demonstrating flexibility and mutual support.
• Strong accountability and ownership mindset, combined with exceptional attention to detail when handling pricing validation and order management activities.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries.

We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities.

We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com