Regional Product Specialist - Service Operations

Functional area: Service

Onsite or Remote: Hybrid

Country/Region: CL

City: Conchalí

Location:

Conchalí, Santiago Metropolitan Region, CL, 8550678 Girardota, Antioquia, CO, 51030 Lima, PE Mexico City, MX

Company name: Epiroc Chile S.A.C.

Date of posting: May 22, 2026

About Epiroc
Epiroc is a leading global productivity partner for the mining and infrastructure industries. Through innovation, operational excellence, and a strong focus on safety and sustainability, we develop advanced equipment, digital solutions, and services that help our customers maximize performance and long-term value. Our culture is built on collaboration, continuous improvement, and customer-centricity.

Role Mission

Drive operational excellence across the NASA region by strengthening Service Agreements, workshops, and field service performance, ensuring alignment with global standards and supporting continuous improvement across Customer Centers.

Key Responsibilities

Support implementation and optimization of Service Agreements and workshop operations.
Benchmark performance across regions to identify best practices and improvement opportunities
Provide technical expertise in maintenance strategies, KPIs, planning, and scheduling.
Review business cases and deliver technical and financial recommendations.
Monitor performance, conduct audits, and benchmark results to drive improvements.
Analyze operational and financial performance, developing reports and action plans.
Use ERP systems (M3, BPCS or similar) for tracking and performance management.
Build strong relationships with Customer Centers, service partners, and internal stakeholders.
Act as a bridge between global and regional teams to ensure alignment and knowledge sharing.
Collaborate with local and global teams, ensuring alignment and knowledge sharing.

Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related).
5+ years in mining or heavy equipment maintenance, preferably in service operations.
Strong knowledge of Service Agreements, workshops, and field service models ideally in service operations or aftermarket support.
Advanced ERP system skills (M3, BPCS, or similar) and experience in reporting/analytics.
Experience in KPI management, planning, and operational improvement.
Strong communication and stakeholder management skills.
Fluent in English and Spanish.

This is a remote position with regular travel required across Latin America to support Customer Centers, conduct audits, and collaborate with local teams.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.