Senior Service Engineer

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice.

Job Description:

• Equipment Commissioning and Warranty support - Direct or Via Business partners for Mining / Tunnel machineries.
• Timely reporting of warranty complaints and product quality related issues.
• Installed fleet mapping and ensure 1:1 fleet relation. MOL updating for the responsible fleets management at respective job sites.
• Support Business Partners in the region for achieving business targets.
• Special focus on Key customers' satisfaction assigned particularly to him.
• Support Business Partner with suggested stocking guides as per Machine utilisation.
• Support in execution of Service Agreements. Team Management at site with Epiroc's External Role staff, Data Management for AMC/CAP contracts, B/D Management with optimum utilisation of resources, Forecasting of Parts requirement for better stocking and supporting Fleets at site.
• Forward customer feedback.
• Coordinate with Customer Support Officer on support issues like parts quotation, invoicing, deliveries or outstanding payments. Follow up on receivables and recovery for customers service outstanding.
• Track Equipment utilization and ensure committed KPI's as per Customer PO are achieved.
• Guide Business Partner engineers to solve technical problems. Keep them updated with relevant technical information. Competency development of Partners Engineer by Training and motivating them.
• Monitor complaint registers of Business Partners and ensure timely restoration of equipment is executed. 
• PSD OR / OI, Revenue Generation.
• Promotion of PSD Value added Products / Safety Campaign / IMS & PSD Products upgrade sales.
• Support to Other sites and coordination with Team members.

Qualification, Skills, and Experience: 

• Degree or Diploma in Mechanical or Electrical or Electronics.
• 03-05 Years relevant Job Experience.
• Technical Level 1 Certified.
• Electrical + Mechanical + Basic Electronics knowledge is must, with Computer software skills of Word/Excel and PPT.
• Team Leader.
• Customer handling.
• Documentation.

Location: India, Dulhasti