Sr. Service Engineer

Job Title: Sr. Service Engineer

Location: India, Delhi

Site Location: Darlaghat, HP

Roles and Responsibilities:

1. Maintenance Management

• Plan, supervise, and execute preventive, predictive, and corrective maintenance activities on Epiroc equipment, Ensure adherence to OEM maintenance standards and service schedules, Monitor machine health and initiate actions to prevent failures.

2. Equipment Availability & Reliability

• Maximize equipment availability and utilization.
• Analyze breakdown trends and conduct root cause analysis for recurring failures.
• Implement reliability improvement initiatives to reduce downtime and improve performance.

3. Technical Leadership

• Provide technical guidance and troubleshooting support to service engineers, technicians, and operators.
• Mentor and develop site maintenance personnel.
• Lead complex repairs, commissioning, and technical interventions.

4. Safety & Compliance

• Promote a strong safety culture and ensure compliance with Epiroc and customer HSE standards.
• Conduct regular safety inspections and risk assessments.
• Ensure all maintenance activities are performed following approved procedures and statutory requirements.

5. Customer Relationship Management

• Act as the primary technical interface between Epiroc and the customer.
• Attend customer meetings and provide technical recommendations.
• Ensure high customer satisfaction through proactive communication and timely issue resolution.

6. Spare Parts & Inventory Control

• Forecast and recommend spare parts, consumables, lubricants, and critical components.
• Support inventory optimization and ensure timely availability of maintenance materials.
• Monitor spare consumption patterns and recommend improvements.

7. Performance Monitoring & Reporting

• Maintain equipment history records, service reports, and maintenance logs.
• Track contractual KPIs such as Availability, MTBF, MTTR, and maintenance compliance.
• Submit daily, weekly, and monthly performance reports to management and customers.

8. Continuous Improvement

• Identify opportunities to improve maintenance practices, equipment reliability, and operational efficiency.
• Support implementation of technical upgrades, product improvements, and best practices.
• Conduct technical training programs for customer personnel and Epiroc teams.

Competences, Skills & Experience

Technical Competences

• Strong knowledge of Epiroc mining and construction equipment, including hydraulic, electrical, pneumatic, drilling, and powertrain systems.
• Expertise in preventive, predictive, corrective, and condition-based maintenance practices.
• Advanced troubleshooting and root cause analysis capability for complex equipment failures.
• Ability to interpret technical manuals, service bulletins, schematics, and maintenance procedures.
• Knowledge of maintenance planning, reliability engineering, and equipment performance optimization.

Functional Skills

• Maintenance planning and execution.
• Spare parts forecasting and inventory management.
• Contract KPI management (Availability, MTBF, MTTR, Maintenance Compliance).
• Technical reporting and documentation.
• Customer relationship management.
• Training and technical coaching capabilities.
• Leadership & Behavioral Competences
• Strong leadership and team management skills.
• Ability to mentor and develop service engineers and technicians.
• Excellent problem-solving and decision-making ability.
• Customer-focused mindset with strong interpersonal skills.
• Ability to work independently in remote site environments.
• High level of accountability, ownership, and safety consciousness.
• Continuous improvement mindset with a focus on operational excellence.

Communication & Digital Skills:

• Strong verbal and written communication skills.
• Ability to present technical information clearly to customers and management.
• Proficiency in Microsoft Office and maintenance management systems.
• Ability to prepare daily, weekly, and monthly performance reports.

Experience Requirements:

• Bachelor's Degree / Diploma in Mechanical, Electrical, Mining, or related Engineering discipline.
• Minimum 3-5 years of experience managing equipment maintenance at customer sites, AMC contracts, or mining operations.
• Proven experience in leading teams of service engineers and technicians.
• Strong exposure to customer-facing roles, contract management, and fleet performance improvement
• Safety-oriented and accountable
• Customer-centric and service-minded
• Leads by example and develops others
• Collaborative and relationship-focused
• Analytical and solution-driven
• Results-focused with strong execution capability
• Adaptable, proactive, and committed to continuous improvement
• Demonstrates integrity, professionalism, and Epiroc values in all interactions

The position will be active for 10 days from the date of posting.