Intern - IT Support Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Join Our Team as an End User Support Intern at Epiroc!

As an End User Support Intern, you will work alongside experienced IT professionals to support employees with their day-to-day technology needs. This internship offers hands-on experience in IT support, exposure to enterprise systems, and opportunities to develop technical and customer service skills in a professional environment.

Work Type: Onsite

Key Responsibilities:

• Assist with basic onsite and remote IT support tasks under supervision.
• Help troubleshoot common hardware and software issues (e.g., Windows, Microsoft 365, Outlook).
• Support mobile device setup and basic troubleshooting (Android & Apple).
• Participate in IT workshops and user training sessions.
• Document support activities and update internal knowledge bases.
• Shadow experienced team members to learn about server, network, and telephony systems.
• Help maintain IT asset inventory and assist with hardware/software provisioning.
• Contribute to ongoing improvement initiatives and team projects.
• Perform other duties as assigned by the End User Support team.

Education/Skills:

• Currently pursuing or very recently completed a degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of computer systems and software applications.
• Strong interest in IT support and customer service.
• Willingness to learn and take initiative.
• Good communication and teamwork skills.
• Fluency in English (oral and written); other languages are a plus.
• Work towards a related IT certification, such as Comptia A+ or Google IT Support

Learning Objectives:

• Gain practical experience in IT service delivery and support.
• Understand enterprise IT infrastructure and support workflows.
• Develop communication and problem-solving skills in a technical environment.

Additional Information:

• This internship may involve occasional travel within the region.
• Interns will be mentored by the Regional End User Support team and may participate in cross-functional IT projects.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.