End User Support Specialist (Medellín o Girardota)

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions.

Location: Fully onsite in Medellín or Girardota!

Are you up for a big challenge, like contributing to the success of our IT organization? Epiroc is a leading global productivity partner the mining, infrastructure and natural resources industries.

Epiroc stands for innovation, commitment and collaboration, which is the speed to market and industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers first choice. Epiroc is currently seeking driven individuals to take part of the Epiroc IT organization as End User Support Specialist.

Your mission:

To empower the organization through innovative, collaborative, and committed digital solutions that enhance productivity, optimize resources, and support Epiroc's sustainable development.

Responsibilities:

In this role you will be responsible for handling two key deliveries:

Desk Side Support: The local support for the end users. You are performing all task that cannot be managed remotely or require in-depth technical knowledge, enable purchase activities, provide local guidance to the business areas.

Regional specific support: Support remote location when is need it acting as a regional team to provide in deep technical support and travel if it is required.The Microsoft 365 platform and services on the platform is accessed and used by Epiroc colleagues all over the world (almost 19 000 users).

Competences & Experiences:

2 years of experience in the area.

Intermediate english is required.

Experience with IT best practice / ITIL; ITIL v3 course is required, certification is desirable.

Proven Project Management and Business Analysis capabilities.

Troubleshooting PCs, laptops (preferably Dell experience).

Mobile devices and tablets management/support.

ServiceNow software.

Outlook and Microsoft Office 365 support.

Windows server experience.

Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc..), Altiris is an asset.

Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset.

Windows Server Administration knowledge (User and Printing services management).

End user Hardware support knowledge.

Customer focused and business oriented.

Your profile:

You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously.

You are analytical and enjoy solving problems in a complex environment.

Able to communicate with non-technical end users in a professional way.

Attention to detail, particularly when dealing with customers and their reported problems.

Willing to research, learn and find solutions and have the ability to quickly understand new technology and processes.

Able to work efficiently and effectively under moderate pressure in a fast-paced environment.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries.

We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities.

We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com.