Service Administrator

Functional area: Service

Onsite or Remote: Onsite

Country/Region: ZW

City: Harare

Location:

Harare, ZW, 263

Company name: Epiroc

Date of posting: Jul 14, 2026

We are looking for a highly organized and detail-oriented Service Administrator to join our team. The successful candidate will be responsible for providing administrative and coordination support to ensure efficient service delivery operations. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Your Mission:

Provide administrative support to the Parts and Services Department, including preparing service and workshop quotations and obtaining customer service orders.
Create and manage service jobs in the ERP system, ensuring accurate capture of labour, parts, materials, and other service-related transactions.
Coordinate the ordering, availability, and expediting of parts required for service and workshop activities.
Raise part re-orders and demand requests based on workshop requirements.
Process and manage orders for external service providers.
Investigate and resolve service administration and invoice-related queries.
Prepare and follow up on customer quotations to ensure timely delivery and response.
Liaise with the Supply Chain team to ensure parts and internal sales requirements are delivered within agreed timelines.

Your Profile

Diploma/Degree in Accounting or Business Administration
Minimum of two (2) years' experience in working in an administrative or customer service role
Proficient in ERP Info M3 and Salesforce
Proficient in advanced features of the Microsoft Office suite

Location: Harare, Zimbabwe

Closing Date: 21 July 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partnersadvert in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com