Service Specialist

Position Name                       :               Service Specialist

Reporting Manager            :                  Regional Parts & Service Manager -Hyderabad

Work Location                       :                  NMDC Bailadilla Mines, Dantewada (Dist), Chhattisgarh, India

Mission

To ensure safe commissioning, maximum equipment uptime, precision drilling, and customer excellence while ensuring safety and business growth.

Key Job Responsibilities

• Promote a strong safety culture and ensure compliance with SHEQ standards.
• Execute equipment installation, commissioning, functional testing, and performance validation at sites.
• Perform scheduled maintenance, breakdown repairs, and root cause analysis to minimize downtime
• Monitor and improve equipment reliability by review maintenance deviations and implementing corrective actions
• Meet contractual KPIs, customer performance targets & service-level commitments
• Maintain machine reliability and availability across all shifts while minimizing downtime.
• Provide technical support to customers and dealers, guide service teams, and deliver technical training on advanced drilling technologies.
• Ensure compliance with electrical safety standards and mining site procedures while maintaining high service quality.
• Troubleshoot and maintain electrical circuits, motors, drives, PLCs, sensors, controllers, and machine control systems.
• Diagnose, configure, and resolve technical issues related to Rig Control Systems (RCS) and advanced machine control technologies.
• Support commissioning, calibration, troubleshooting, and optimization of automated drilling functions to enhance drilling efficiency and performance.
• Configure, calibrate, and maintain hole navigation systems to achieve accurate hole positioning, alignment, inclination, and drilling depth.
• Collaborate with factory engineering and product support teams to resolve complex technical issues and implement effective solutions.
• Drive equipment availability, customer satisfaction, service efficiency, and genuine spare parts business growth.
• Develop strong, long-term relationships with mining customers through regular site visits and proactive engagement.
• Build customer confidence through quality service, timely response, and consistent follow-up.

Experience Requirement

• Diploma/bachelor’s degree in electrical, Electronics, Instrumentation, or Mechatronics Engineering.
• Minimum 10 years of experience in servicing, troubleshooting, and maintaining heavy mining or drilling equipment.
• High Voltage Heavy Electrical License or ESCC (Mining Installations) is required.
• Hands-on experience in electrical troubleshooting, commissioning, and breakdown maintenance
• Practical experience in RCS, Auto Drilling, and Hole Navigation Systems is highly preferred.
• Experience in customer site support, fault diagnosis, and OEM technical coordination.

Basic Competency

• Technical Knowledge
• Troubleshooting & Problem-Solving
• Analytical Thinking
• Customer Focus
• Communication Skills
• Teamwork & Leadership
• Planning & Time Management
• Decision-Making
• Ownership & Accountability
• Safety Awareness
• Adaptability & Continuous Learning
• Results Orientation

City & Country description             :                  Hyderabad, India.