Inhouse Sales Representative

Main Accountabilities

• Executing Aftermarket Sales Activities
  • Implement daily inside sales actions to achieve targets for parts, service jobs, and maintenance programs through phone, email, and digital channels.
  • Prepare quotations, process orders, and ensure timely follow-up for delivery and invoicing.
• Customer Support and Relationship Maintenance
  • Serve as the primary contact for customer inquiries related to pricing, availability, and order status.
  • Build trust through responsive communication and proactive support to maintain customer satisfaction.
• Order Verification and Coordination
  • Verify order details (scope, pricing, compliance) and manage PO/WO processes to ensure accurate documentation and smooth execution of service work.
  • Market Awareness and Opportunity Identification
  • Monitor customer purchasing patterns and equipment data to identify opportunities for upselling parts, service contracts, and value-added solutions.
• Collaboration with Internal Teams
  • Work closely with Operations, Service Technicians, and Product Support teams to coordinate schedules, resolve issues, and ensure customer commitments are meet.
• Compliance and Standards
  • Adhere to company policies and SHEQ standards in all sales and documentation processes, ensuring accuracy and compliance with safety and quality requirements.

Job Qualification

Educational Background:

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field.
• A Master's Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.

Experience:

• Minimum 3-5 years of experience in aftermarket sales, inside sales, tele sales, or customer support, preferably in industrial of aftermarket products.
• Quotation and Order Management: proven ability to prepare quotations, process orders, and manage delivery follow-ups accurately and efficiently.
• CRM and Digital Tools: Experience using CRM systems, ERP platforms, and digital communication tools for managing customer interactions and sales pipelines.
• Communication and Negotiation Skills: Strong verbal and written communication skills for handling inquiries, negotiating pricing within delegated limits, and maintaining customer relationships remotely.
• Market Awareness: Familiarity with aftermarket parts, service solutions, and maintenance programs is an advantage.

Location : Jakarta & Balikpapan