Product Support Sales Representative

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Primary Skills:

Country/Region: ID

City: Jakarta

Location:

Jakarta, ID, 12560

Company name: PT Epiroc Southern Asia

Date of posting: Aug 14, 2025

Job Description:

Grow and achieving sales target of Fluidcon, drill spare part, maintenance services and rock drill tools in according of territory Product Support Sales Representative.
Grow and achieve target number of active customers in according of territory Product Support Sales Representative.
Achieve hunting KPI set and agreed with Management Meet or exceed parts, service labour and drilling consumables sales goals within the territory.
Responsible with customer satisfaction by having close coordination and collaboration cross department in Epiroc.
Responsible to settle business from Prospecting (lead), Approach, Negotiation, Close deal, Install and delivery monitoring & right invoicing until payment OR/OI).
Work together with sales equipment salesman and product marketing team to deliver solid value proposition to customers in his/her territory.
Become brand ambassador and focal point Epiroc in represented area.
Ensure Take 5 conducted before working.
Ensure SHEQ procedure has been implemented.
Immediately report to direct superior any "Near Miss, Incident and Accident".
Responsible for handling customer complaints.
Lead overall sales process from prospect to payment which must be recorded in the sales CRM platform provided by the Company.
Shift Customer focus from price to value added.
Develop personal skills to meet ongoing challenges.

Requirements:

Educational background:

Minimum diploma degree or equivalent with work experience.

Experience:

Minimum 3 years of experience in heavy equipment sales for mining is preferred

Technical Knowledge & Skill:

Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, customers, and the public.
Computer skills must include ability to communicate through Lotus Notes, read and prepare spreadsheets, prepare Power Point presentations, work with Microsoft word documents, and others.
Must be able to effectively communicate in both Bahasa Indonesian and Bahasa English both oral and written communication.

This position will be based in Jakarta and will be responsible for the Sumatra area.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com