Customer Manager - Tools and Attachments

About Epiroc:
Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.
It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
 
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.

Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
 

Mission    

Technical support results in increased knowledge and skillset transfers on equipment application to the customer, whilst at the same time reducing their CPM costs and that of Epiroc. It exhibits our value added benefits, through our commitment to our customers. High level of market share at 78% in Steelpoort is directly linked to this type of support. It provides a competitive advantage over our competitors.

Main Responsibilities 

• Maintain and increase market share and profitability
• Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
• Endeavour to enlist new customers.
• Supporting the companies policies and procedures
• Assist with collection of outstanding monies due from sales.
• Ensure correct forecast per warehouse is established.
• Ordering of correct products for weekly stock replenishing.
• Follow up on new orders, deliveries, and back orders.
• Regular update of receipts and stock issues. (Documentation).
• Reconciling of stock in warehouse – monthly verification.
• Managing and reconciling of stock in warehouse.
• Reconciling of figures for invoicing.
• Monthly update of PDC Statistics.
• Present realistic target for monthly/annual sales for approval.
• Intimate knowledge of Market share in area.
• Monthly reporting to product managers of developments in area.
• Ensuring continuous customer support regarding product performance.
• Continuous follow-up and after sales service
• Correct pricing structures to be applied (outright / contract)
• Quotations to customers to be approved by management.
• Product presentations to new and existing customers to promote product.
• Liaison with customer on new products and designs.
• All new products or design change requests to be forwarded to Product Manager.
• Liaise with customers regarding product related queries. (claims / non-performance)

Required Skills and Capabilities

• Extensive product knowledge on all rock drilling tools product lines.
• Knowledge of surface mining applications 
• Ability to achieve set targets/goals.
• Knowledge of correct applications of products.
• Require medical fitness certificates.
• Ability to write detailed and comprehensive reports (monthly)
• Able to work without supervision and be a team player.
• Good communication skills and customer focused, and be presentable on all levels.
• Computer Literacy
• Valid drivers license.

Education and experience requirements 

• 3-5 years' experience in a similar role
• Experience in the mining industry 
• Tertiary qualification in business management and/or sales and marketing 

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com