Location: Khromtau, Kazakhstan (5/2)

About the Role

We are seeking an experienced Project Manager to lead a large-scale mining services operation in Khromtau. This role requires a highly customer-focused and operationally driven leader with extensive experience managing the full scope of mining service activities, maintenance operations, and long-term service contracts.

The ideal candidate has a strong service background, understands mining maintenance and aftermarket operations from the ground up, and has successfully managed large teams, customer relationships, operational performance, and commercial results in a demanding mining environment.

This position provides full accountability for service delivery, contract execution, safety performance, customer satisfaction, financial results, and people leadership.

Key Responsibilities

Service & Operational Leadership

• Lead and manage all aspects of mining service operations and contract execution.
• Ensure high-quality service delivery aligned with contractual obligations and customer expectations.
• Oversee maintenance, repair, inspection, and technical support activities.
• Drive operational excellence, reliability, productivity, and equipment availability.
• Establish and optimize operational processes, workforce planning, and resource allocation.
• Monitor service performance and implement improvement initiatives to maximize operational efficiency.

Customer & Contract Management

• Build and maintain strong relationships with customer management and key stakeholders.
• Act as the primary point of accountability for contract performance and customer satisfaction.
• Ensure all service level agreements (SLAs), KPIs, and contractual commitments are achieved.
• Proactively identify opportunities to improve customer value and expand service offerings.
• Manage customer escalations and ensure timely resolution of operational issues.

Business & Commercial Management

• Take ownership of operational and financial performance.
• Manage budgets, costs, profitability, inventory, and working capital.
• Support contract growth opportunities and continuous business improvement initiatives.
• Monitor operational and commercial KPIs and implement corrective actions when required.
• Ensure efficient utilization of resources while maintaining service quality.

Leadership & Team Development

• Lead, motivate, and develop managers, supervisors, planners, engineers, and technicians.
• Build a strong service culture focused on customer success, accountability, and teamwork.
• Establish clear objectives and performance expectations across the organization.
• Develop succession plans and strengthen technical and leadership capabilities within the team.

Safety & Compliance

• Champion a strong safety culture and lead by example in all SHEQ matters.
• Ensure compliance with company standards, customer requirements, and regulatory obligations.
• Drive continuous improvement in safety performance and risk management.
• Promote a zero-harm culture across all operational activities.

Qualifications & Experience

• Degree in Mining Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Minimum 10 years of experience in mining services, maintenance operations, or aftermarket support.
• Proven experience managing large-scale mining service contracts and operational teams.
• Strong understanding of mining equipment maintenance, reliability, and field service operations.
• Previous experience in a Service Manager, Operations Manager, Contract Manager, Project Manager, or similar leadership role.
• Demonstrated experience managing customer relationships within the mining industry.
• Strong commercial and financial management skills with P&L responsibility.
• Experience leading large multidisciplinary teams in challenging mining environments.
• Excellent communication, negotiation, stakeholder management, and leadership skills.

Preferred Experience

• Experience working for mining equipment OEMs or major mining service providers.
• Strong knowledge of underground mining operations.
• Background in maintenance planning, asset management, and equipment reliability.
• Experience managing long-term service agreements and performance-based contracts.
• Proven success in developing high-performing service organizations.
• Strong understanding of SHEQ management systems and mining industry best practices.

Who We Are Looking For

We are looking for a seasoned mining professional and service leader who understands the entire service value chain. The ideal candidate has extensive experience managing mining service operations, maintenance teams, customer contracts, and commercial performance. They are passionate about delivering exceptional customer service, building long-term partnerships, developing people, and driving operational excellence while maintaining the highest standards of safety and compliance.