Service supervisor

Functional area: Service

Onsite or Remote: Onsite

Country/Region: KZ

City: Khromtau

Location:

Khromtau, Aktobe Region, KZ, 31100

Company name: Epiroc Central Asia LLP

Date of posting: May 21, 2026

The Role:

Act as single point of contact for the customer
Ensure effective communication and reporting to stakeholders
Drive continuous improvement and operational efficiency
Analyze equipment failures and implement corrective actions
Ensure compliance with HSE/SHEQ standards and company policies

Competences & Skills:

Higher technical education (mining, mechanical, electrical, or related field)
Minimum 5+ years of experience in mining service operations or heavy equipment maintenanceProven experience in underground mining environment (preferred)
Experience in managing service contracts
Proven experience in team management (supervisors, technicians, engineers)
Strong organizational and planning skills
Ability to manage multi-shift operations in remote/underground conditions
Decision-making skills under high-pressure operational environment
Strong communication and negotiation skills
Experience in working directly with customers at site level
Ability to act as a single point of contact and manage stakeholder expectations
Strong understanding of safety regulations in mining environment
Experience in implementing and maintaining HSE/SHEQ standards
Commitment to zero-harm and safe operations

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com