Business Line Manager- Parts and Services

Are you ready to take on a high-impact leadership role in one of the world’s most demanding underground mining environments? Join Epiroc as the Business Line Manager – Parts & Services, dedicated to supporting the Customer’s mining operation in the Democratic Republic of Congo. 

The Customer operation represents a significant strategic opportunity, with a large underground fleet (100+ machines) and a well-established on-site organization. This role requires a strong leader who can drive service excellence, customer satisfaction, and sustainable business growth, while leading a sizable and diverse team. This is a standalone business with full P&L ownership, requiring a balance of operational discipline, commercial acumen, and people leadership.

Your Mission

• Full P&L ownership for PSD operations at Kamoa, including budgeting, forecasting, profitability improvement, cost control, and KPI governance.
• Single point of customer accountability, driving long‑term partnerships, customer satisfaction, and growth across services, parts, rebuilds, and value‑added offerings.
• Operational excellence leadership for a 100+ underground fleet, ensuring best‑in‑class service delivery, equipment availability, TCO optimization, and robust operational processes.
• People and leadership development, managing ~100 employees, building a high‑performance, inclusive culture, and driving talent development, succession planning, and engagement.
• Safety and compliance stewardship, championing a zero‑harm culture and ensuring full adherence to safety standards, risk management, and Epiroc’s Code of Conduct.
• Strategic collaboration and capability building, strengthening technical competencies, training programs, cross‑functional alignment, and integration with capital equipment and regional teams.

Your Profile:

• 15+ years of experience in the mining, construction, or heavy equipment industry, with a strong background in aftermarket and service operations.
• Proven senior leadership experience (3–5+ years) managing large, complex service organizations and teams in demanding operating environments.
• Demonstrated success in customer relationship management, business growth, and driving profitability; underground mining experience is highly preferred.
• Strong technical and operational knowledge of underground mining equipment and applications, combined with hands‑on problem‑solving capability.
• Commercial, financial, and stakeholder leadership strength, including negotiation skills and the ability to operate effectively under pressure.
• Engineering degree (mandatory) in Mechanical, Mining, or Electrical Engineering; MBA or postgraduate business qualification advantageous; fluent in English (French a strong advantage).

Location and other info:

• Location: Kolwezi, Democratic Republic of Congo
• Reporting to: General Manager - DRC

Why Epiroc?

Kolwezi, located in the Lualaba Province of the Democratic Republic of Congo, is one of the fastest-growing mining hubs in Africa and a key center for copper and cobalt production. The region is undergoing rapid industrial development, driven by large-scale mining investments and continuous infrastructure expansion. One of the major upcoming developments is the new Kolwezi International Airport, which is nearing completion and expected to become fully operational in the coming months. This will significantly improve regional and international connectivity, making travel more convenient for expatriates and business professionals. Kolwezi also benefits from a generally pleasant climate, characterized by warm temperatures, seasonal rainfall, and comfortable conditions for most of the year, making it a manageable and liveable environment for long-term assignments. For professionals seeking career growth in a high-impact mining environment, Kolwezi offers a rare opportunity to be part of a rapidly developing region with strong long-term potential.

Application and contact information:

Last Date to Apply: 30th of April 2026