Service Supervisor - Mumi

About Epiroc

Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Your mission as a Service Supervisor

As a Service Agreement Supervisor at Epiroc, you’ll lead the execution of mining service agreements, ensuring safety, quality, and customer satisfaction. You’ll coordinate teams, manage resources, and resolve challenges while driving efficiency, continuous improvement, and long-term value for our clients.

What you’ll do

• Service agreement management, ensuring that established terms and conditions are met
• Coordinate with customers and suppliers, ensuring that established deadlines and objectives are met
• Planning and scheduling mining services, ensuring that deadlines and objectives are met
• Supervise mining operations, ensuring that quality and safety standards are met
• Problem resolution: resolve issues and conflicts that arise during the execution of the service agreement, working closely with customers and suppliers
• Continuous improvement: the supervisor must seek opportunities to improve the efficiency and effectiveness of service agreements, implementing changes and improvements as needed
• Report all defects, deviations, and/or significant opportunities to the Operations Manager
• Ensure that all relevant documentation (work order, operator/mechanic/productivity checklists) is complete as required
• Organize work shifts as needed
• Continuously develop through training courses in the Skills Portal.

What you’ll bring

• Technician / Craft certificate in H.E.R / or any related field.
• Have experience in a similar position, minimum 2 years
• Minimum 5 years of experience on surface drilling mining equipment such as drill rigs, etc.

Who you are

• Skilled at identifying, organizing, and utilizing resources effectively, with attention to cost, quality, safety, and environmental impact.
• A strong team player who collaborates effectively with others to achieve goals.
• Responsible and accountable, taking ownership of your own work and supporting others.
• Reliable and able to work effectively without close supervision, adhering to professional codes of practice.
• Detail-oriented with a strong sense of urgency.
• An effective communicator with strong leadership abilities.
• Adept at problem-solving and applying sound technical knowledge to deliver results.

Location: Kolwezi

Closing Date: 01 October 2025

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.