Service Technician - Surface Rock Drilling

To deliver high-quality technical support to all OBK customers by ensuring machine reliability and optimal availability, while driving customer satisfaction through proactive service delivery, accurate reporting, and strict adherence to Epiroc standards and safety protocols.

Your Mission

• Ensure full compliance with Epiroc IMS, OEM manuals, service bulletins, customer agreements, and safety protocols to achieve zero LTI, zero environmental pollution, total quality delivery, accurate documentation, and adherence to internal and external deadlines.
• Perform preventive and corrective maintenance, troubleshooting, diagnostics, and commissioning of Epiroc equipment to achieve >85% machine availability, ensure reliability exceeding 60 operating hours post‑service, and maintain zero tolerance for hydraulic contamination through best‑practice component handling.
• Respond promptly to breakdowns and technical requests, minimize downtime, and safely restore customer operations, while providing on‑site technical support during commissioning, start‑ups, field demonstrations, and introduction of new or upgraded equipment.
• Conduct proactive equipment audits and inspections, perform Root Cause Analysis (RCA) on component failures, develop corrective action plans, participate in technical and developmental projects, and support workshop and field initiatives to improve productivity, safety, cost efficiency, and product performance.
• Accurately complete job cards, work orders, service reports, field visit reports, quality issue submissions, and warranty evaluations, assess failure modes, and recommend warranty decisions in line with OEM requirements, Epiroc Warranty Policy, and contractual agreements.
• Train customers on safe operation, daily checks, and maintenance practices (practical, theoretical, and safety), identify and report incorrect equipment usage, recommend corrective training, foster strong customer relationships through professional communication, and maintain high 5S housekeeping standards in workshops, service vehicles, and customer sites, including other duties as assigned by the supervisor..

Your Profile:

• Certificate or Advanced Certificate in Heavy Equipment Repair, Electrical Engineering, or a related technical field
• 5+ years’ relevant experience, including supervision or leadership of technicians
• TL1 certification and completion of relevant product training (essential)
• Strong understanding of hydraulic, pneumatic, and electromechanical systems
• Solid knowledge of power transmission systems, engines, and surface & underground mining equipment (advantageous)
• Proficient in Microsoft Office — particularly Outlook, Excel, Word, and PowerPoint — for reporting, communication, and data analysis

Location and other info such as travel requirements etc

Kolwezi, DRC

Why Epiroc?

As a Field Service Technician in the Surface Division (Surface Rock Drilling), you will play a vital role in supporting mining and exploration operations that drive productivity and sustainability across the region. You will gain hands‑on exposure to a wide range of Epiroc surface drilling equipment, advanced diagnostic tools, and innovative service technologies, while building deep expertise through diverse field assignments that cover troubleshooting, commissioning, and full lifecycle maintenance.

Epiroc offers continuous learning and career development through Epiroc Academy programs, mentorship, and structured progression opportunities within the Parts & Services (PSD) network. You will find real satisfaction in contributing to customer success by ensuring equipment operates safely, efficiently, and responsibly, all within a collaborative, safety‑driven culture that values teamwork, integrity, and innovation — the foundation of Epiroc’s identity.

Application and contact information:

Last Date to Apply: 28th of January 2026