Product & Application Specialist

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Product Support Specialist at Epiroc!

Work Type (Onsite/Hybrid/Remote):

Hybrid

Location: 

Shift Timings: 9am – 5pm

Responsibilities:

• Interacting with customers in a “hands on” direct basis, to support Epiroc equipment operating in their respective applications, and to further improve equipment performance and enhance the customer experience with Epiroc and our products 
• Supporting Customers, Branches, and the National Sales Director with application knowledge, recommendations for equipment selection, and their operational excellence is the key focus of this position. To provide continuing education to our customers, both internally and externally, on the features and benefits of our equipment is the goal of this position.
• Further develop the positive perception, quality, and application integrity of the SMT products as they are delivered into the market.
• Ensure both customer and Epiroc specifications & standards are met within the equipment application.
• Engage and work closely with the National Sales Director, SMT Business Line Manager & Regional Managers to promote customer relationships and the success of Epiroc equipment in their respective operations with our customers
• Educating customers and our internal teams on the operational features and benefits of our equipment, will further enhance our customers perception of Epiroc, develop our internal teams, and enhance our customer base within the Canadian marketplace.

EXPERIENCE:

• Exploration Drilling and application experience, or related education and/or work equivalent
• Mechanical and/or operational knowledge of the SMT products and their applications
• Be able to set up and drill a hole effectively in a core drilling application

Knowledge/Education:

• Strong Interpersonal skills/abilities
• Willingness to travel as required for business development and training (Minimum 50% Travel)
• A proven track record as a self-starter and strong team member who requires limited supervision
• Strong knowledge of company values and the ability to promote these values both internally as well as externally
• Fluency in both French and English would be an asset

Skills and Abilities:

• Strong Interpersonal skills/abilities
• Willingness to travel as required for business development and training (Minimum 50% Travel)
• A proven track record as a self-starter and strong team member who requires limited supervision
• Strong knowledge of company values and the ability to promote these values both internally as well as externally
• Fluency in both French and English would be an asset

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Wage/salary for position: $100,000 – $125,000

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

The work environment in the mining and construction industries has unique and interesting challenges one won’t find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is occasionally required to lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

This job will be posted until 20/08/2026, after which applications will no longer be accepted.