Customer Manager

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: ZA

City: Lydenburg

Location:

Lydenburg, MP, ZA, 1120

Company name: Epiroc

Date of posting: Aug 18, 2026

Join us as a Customer Manager, where you will play a key role in driving PSD sales growth, strengthening customer relationships, and delivering exceptional aftermarket support across the Eastern Limb Region.

In this role, you will support parts availability, enhance customer satisfaction, and deliver commercial and operational objectives aligned with Epiroc’s aftermarket strategy—helping our customers maximise equipment performance and productivity.

Your Mission:

Manage and develop customer relationships within the Eastern Limb Region.
Drive parts and services sales performance in line with business targets.
Identify growth opportunities and support customer-specific aftermarket strategies.
Support demand planning and forecasting based on customer consumption and operational requirements.
Collaborate with supply chain, technical support, customer service, and operations teams to address customer requirements.
Support contract management activities, including RFQ input, pricing alignment, and commercial negotiations.
Assist with accounts receivable management by following up on outstanding payments and supporting customer account queries.
Maintain regular communication with customers and internal stakeholders to support service delivery and customer retention.
Contribute to continuous improvement initiatives and ensure alignment with safety, quality, compliance, and company standards.

Your Profile:

Grade 12/Matric (essential)
A recognized trade qualification
Strong technical understanding of Trackless Mobile Machinery (TMM).
Relevant sales or customer management experience within the mining or aftermarket environment.
Proven ability to build and maintain strategic customer relationships.
Strong communication, negotiation, planning, and problem-solving skills.

Location: Steelpoort/Lydenburg

Closing Date: 25 August 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partnersadvert in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com