Commercial Specialist - Customer Care

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. 

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here. 

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. 

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. 

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: 

Join Our Team as a Commercial Specialist at Epiroc! 

Your Mission:  

Responsibilities: 

• Responsible for collaborating with Global Strategic Team and Pricing team to maintain Global Price List, ensuring that Price Lists are updated, work and communicate with your customer/partner counterparts.
• Support the Customer Care Manager with administrative duties relating to end customer pricing reviews, system adjustments, total spend analysis, monthly customer updates….
• Interact with the Global Pricing and Marketing Support team to align shared system pricing data and fix discrepancies.
• Analyze and take appropriate actions on price trend, currency effect and market trends affecting the profitability and competitiveness of pricing.
• Responsible for reporting/analyzing price compliance and working with Sales team to take any actions to be compliant.
• Drive improvement activities to assure profitable and competitive pricing in the local market.
• Follow competition trends and competitor actions within the area of regional responsibility.
• Facilitate and drive change management activities in close collaboration with divisional and local stakeholders with the objective to support and improve price performance.
• Collaborate and openly share business requirements and information with relevant internal stakeholders. Assure to have transparent and continuous dialogue specifically with the
• Pricing team members, Product Managers and Business Development Manager teams.
• Grow general technical and business knowledge to contribute to the overall success of the Business Line.
• Actively & continuously strive to improve our practices and efficiencies.
• Participate in projects and customer support initiatives as appropriate
• Maintain a courteous and professional demeanor and communication with customers and internal staff at all times
• Participate in employee development programs including product and application training, business and personal development opportunities.

Your profile:  

• Demonstrated experience & abilities in the relevant subjects.
• Must possess excellent oral and written communication skills
• Proficiency in Microsoft Applications such Word, Excel, Outlook are an asset
• Proficiency in databases such as Python or other for processing huge volumes of data
• Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized
• Demonstrated skills in working with sophisticated ERP systems such as SAP, M3, etc.
• Experience working in Price management systems such as Pricepoint/Syncron is an advantage
• Fluent English is essential; bilingual in French Canadian would be an advantage.
• University degree in relevant field, e.g., Business, Economics or Engineering, or acquired similar competence through experience would be an asset
• Very strong analytical capabilities with a proven business acumen and customer orientation
• Exceptional analytical skills.
• Demonstrated ability to work with the advanced functions of Excel.
• Efficient oral and written communication skills.
• Combined commercial and technical interests with aptitude to stay informed.
• Self-motivated and well-organized working profile.
• Show creativity and have a problem solver attitude.
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Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture. 

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. 

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada. 

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process. 

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted. 

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. 

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com