Order Fufillment Specialist

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Order Fulfillment Specialist at Epiroc!

The Order Fulfillment Specialist serves as a key resource for the Canadian Order Fulfillment Team. This role manages supply chain activities, including analyzing open order reports and supply chain data, providing order updates to customers, identifying opportunities to expedite orders, identifying delays, and collaborating with regional and global colleagues to resolve order fulfillment issues.

Work Type (Onsite/Hybrid/Remote):

Onsite

Responsibilities:

• Maintain a positive company image by building strong relationships with internal and external customers while handling inquiries, complaints, and other related matters.
• Recognize and respond to client’s needs by gathering and analyzing relevant data to support calculated decision making, while improving supply chain efficiency and documenting trends.
• Prepare recommendations and optimize data results where possible to improve delivery expectations.
• Create and distribute open order reports to all impacted stakeholders. Reports will include: SIFOT, status of all open orders, expected ship dates, expedites where available, and additional pertinent information.
• Coordinate with internal suppliers and colleagues to address order inquiries, expedite requests, and resolve issues, including submitting internal support tickets as required.
• Order management of assigned customer accounts including order follow-up and order investigation.Expedite customer orders at customers request and whenever possible.
• Lead and contribute to internal and external customer collaboration meetings, developing and presenting creative visual materials to support discussions.
• Manage customer requests and inquiries through phone, email, and Service Cloud cases, including challenging situations, while maintaining a courteous and professional approach.
• Comply with the organization’s people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
• Perform special duties and carry out special assignments, as required by lead and/or supervisor, determined by business needs.

Knowledge/Education:

• Experience in supply chain, logistics, distribution, or order management within a fast paced operational environment is required; experience in mining, construction, or industrial sectors is an asset.
• 5+ years of relevant experience, or equivalent education and demonstrated knowledge that shows the ability to succeed in the role.

Skills and Abilities:

• Strong attention to detail paired with strategic thinking.
• Customer centricity, focus with troubleshooting, and problem-resolution skills.
• Able to work independently, manage competing priorities, and perform under pressure.
• Tech savvy; comfortable navigating multiple company software systems and utilizing hardware with ease.
• Proficiency in MS Office (Excel, Word, and Outlook); experience with BI tools and data visualization or scripts to automate is considered an asset.
• Strong analytical skills with the ability to interpret data and translate insight into actions.
• Collaborative team player with a positive, professional attitude.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com.